What are the responsibilities and job description for the Reverse Logistics Operations Manager position at Google Onsite?
Job Description
The Reverse Logistics Operations Manager will execute reverse logistics operations to maintain the circular flow of products and materials, ensuring that return requests, shipping and delivery, dispositioning, repacking, recycling, resell, repairs, reuse and disposal remain synchronized as components of a continuously efficient model.
Key Responsibilities :
- Enhance customer relationships by identifying areas for improvement in the overall customer experience
- Provide daily operational support by physically inspecting the warehouse, offering assistance when needed, and proactively identifying, documenting, and resolving emerging issues
- Serving as a point of contact for customer inquiries, concerns, issues and escalations
- Drive alignment and prioritization of initiatives and projects and escalate risk of delays with operations
- Manage and monitor Key Performance Indicators (KPIs) to achieve optimal warehouse performance
- Developing mitigation strategies to address inventory and logistics impacts
- Manage open items and blockages relating to floor utilization, packaging, and inventory management
- Collaborate with planners and PM’s and create plans to support on time delivery
- Partner with support teams to create awareness of new projects and highlight key actions
- Monitor subcontractor performance to agreed SLO’s, communicating risk and priority shifts
- Troubleshoot and resolve WMS technical issues
- Perform root cause analysis for late orders
- Manage GUTS ticket / Buganizer routing, resolution and timely communications
- Monitor order / ticket backlog to identify potential problem orders and initiate corrective actions
- Collaborate with 3PLs and customers to review, update, and establish process improvements for SOPs
- Support the development of dashboards to effectively communicate warehouse performance metrics and insights to stakeholders
- Summarize and present operational trends, insights, cost savings projects and recommended actions to improve reverse logistics operations
- Measure the impact and value of identified insights and recommendations, prioritizing them accordingly
- Stay up to date with the latest trends, benchmarks, best practices and advancements in supply chain, including emerging tools, techniques and best practices and apply new knowledge to improve processes
- Other duties as required
Qualifications
Additional Information
Expeditors offers competitive benefits to all full-time employees including :
All your information will be kept confidential according to EEO guidelines.