What are the responsibilities and job description for the Resident Field Tech position at Gooseneck Implement?
At Gooseneck Implement, our purpose is to enable our employees and customers to lead a fulfilling life. Rooted in our core values of Genuine Passion and Genuine Gratitude, we operate with integrity, accountability, and resolve. As a trusted partner in the Ag equipment industry, we create an optimal business environment, ensuring success for our employees and customers.
About the Position : Department : Central Services
Reports to : Central Dispatcher
Purpose :
Independently perform in-field equipment diagnostics and repairs by operating a mobile service vehicle and traveling to customer locations in assigned territory. Candidates require a strong work ethic to complete a task efficiently with minimal supervision. Individual will serve as an in-field representative for the dealership to provide service solutions. Communication skills are required to clearly articulate aspects of work being performed to a customer in a courteous and effective manner.
Responsibilities :
- Perform diagnostics and repairs on John Deere equipment and technology.
- Performs diagnostics and repairs in the field as required.
- Maintains accurate inventory of parts and special tools kept in stock on service vehicle.
- Identify and communicate solutions for customer service opportunities in area of responsibility.
- Accountable for billable time and assigned work orders.
- Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information.
- May participate in Service EDUCATE Training programs required for the development of skills and knowledge.
- Operates and maintains vehicles, tools and equipment required to perform job responsibilities.
- Maintains a clean work area and performs work in a neat and orderly fashion.
- Follows all safety rules and regulations in performing work assignments.
- Maintains current knowledge of John Deere and competitive products.
Experience, Education, Skills and Knowledge :
