What are the responsibilities and job description for the Resident Field Tech position at Gooseneck Implement?
Department : Service
Reports to : Service Manager or Service Dispatcher
Supervises : None
Independently perform in-field equipment diagnostics and repairs by operating a mobile service vehicle and traveling to customer locations in assigned territory. Candidates require a strong work ethic to complete a task efficiently with minimal supervision. Individual will serve as an in-field representative for the dealership to provide service solutions. Communication skills required to clearly articulate aspects of work being performed to a customer in a courteous and effective manner.
Responsibilities
- Perform diagnostics and repairs on John Deere equipment and technology
- Performs diagnostics and repairs in the field as required
- Maintains accurate inventory of parts kept in stock on service vehicle
- Identify and communicate solutions for customer service opportunities in area of responsibility
- Accountable for billable time and assigned work orders
- Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information.
- May participate in Service EDUCATE Training programs required for the development of skills and knowledge
- Operates and maintains vehicles, tools and equipment required to perform job responsibilities
- Maintains a clean work area and performs work in a neat and orderly fashion
- Follows all safety rules and regulations in performing work assignments
- Maintains current knowledge of John Deere and competitive products
Experience, Education, Skills and Knowledge
