What are the responsibilities and job description for the Service Advisor position at Gooseneck Implement?
Job Details
Description
About Us:
At Gooseneck Implement, our purpose is to enable our employees and customers to lead a fulfilling life. Rooted in our core values of Genuine Passion and Genuine Gratitude, we operate with integrity, accountability, and resolve. As a trusted partner in the Ag equipment industry, we create an optimal business environment, ensuring success for our employees and customers.
Purpose
Manages service operations within the dealership to maximize return on investment by focusing on the Gooseneck Implement customer experience. Will be the first and main point of contact for both walk-in and phone in customers.
Responsibilities
Description
About Us:
At Gooseneck Implement, our purpose is to enable our employees and customers to lead a fulfilling life. Rooted in our core values of Genuine Passion and Genuine Gratitude, we operate with integrity, accountability, and resolve. As a trusted partner in the Ag equipment industry, we create an optimal business environment, ensuring success for our employees and customers.
Purpose
Manages service operations within the dealership to maximize return on investment by focusing on the Gooseneck Implement customer experience. Will be the first and main point of contact for both walk-in and phone in customers.
Responsibilities
- Focus on Gooseneck Implement customer experience
- Expected to be the first to Answer incoming service calls
- Managing all shop phone traffic to the Service Department
- Successfully managing all customer phone calls
- Managing all customer walk-in-traffic, so customers are not directly talking with the Shop Foreman
- Lines out all service call dispatches
- Works with foreman on level of importance projects in the shop
- Works with Extended support service parts advisor and other parts employees on lined up service calls
- Gets all details from customer and puts all info into work order notes (Directions, phone number, codes, recent activities, recent behavior)
- Creating quotes and selling inspections
- Follow up with customers as needed
- Handle customer disputes and will escalate to Service Manager if needed
- Delivers the Gooseneck Experience
- 3 years experience in Service Department operations
- Proven experience and excellence in customer support
- Ability to use standard desktop load applications such as Microsoft Office and internet-based functions
- Ability to write and speak effectively to individuals and groups
- Familiar with John Deere and competitive products
- Basic understanding of financial principles relative to Service Department operations
- Ability to analyze and interpret internal reports
- Ability to work extended hours and weekends
- High School Diploma or equivalent experience
