Front Desk Administrative Assistant

Front Desk Administrative Assistant - Omaha

Goosmann Law Firm has an immediate opening for a full-time Front Desk Administrative Assistant in our Omaha office location. The Front Desk Administrative Assistant is responsible for providing firm clients and visitors with a WOW experience of excellence, professionalism, and charisma. This individual’s strengths include a positive personality, they enjoy interacting with people, have excellent listening skills, and go above and beyond to make someone’s day special.

This role is responsible for handling all front office receptionist and administrative duties, including greeting clients, answering and directing phone calls, assisting with firm inquiries, and performing general clerical and client service work in support of Goosmann attorneys and professional staff. The position serves as the first point of contact (first impression) with clients and aids by responding to routine questions, provides general information, assists in intake, schedules, and manages electronic calendars and performs general administrative support such as data entry, typing, scanning and notarizing. This position is in office with regular hours: Monday-Thursday 8:00 am to 5:00 pm, Friday 8:00 am to 4:00 pm.

Primary Responsibilities

• Responsible for first impressions greeting clients and prospective clients, including in person, phone, and email communication.
• Provide an overall positive and excellent experience for clients and visitors.
• Assist with opening and closing the office every day.
• Answer incoming and directs phone calls.
• Serve as backup for Intake Specialist which includes cold calls, intake, CRM and Carat input).
• Assist with tracking and follow up of potential clients.
• Calendar – scheduling consults and appointments.
• Prepare the firm and team for client meetings and events.
• Provide office tours to visitors and new team members.
• Assist with client experience and front office training.
• Draft Engagement Agreements.
• Open Matters, transfer time tickets to open matters.
• Assist Attorneys and Staff members by scanning documents, notarizing for clients, preparing packets for meetings.
• Close files.
• Draft letters.
• Track office supply inventory, places orders, stocks office supplies.
• Pick up and delivers mail – sorts and distributes mail within office.
• Run office errands to include courthouse, mail, overnight mail, vendors, clients, meals, supplies.
• Clean kitchen, wash dishes, empty dishwasher, clean out refrigerator.
• Clean and sanitize reception area, conference rooms, tidy before and after meetings.
• Point Person for office supply and service vendors such as shredding, copy machines, etc.
• Assist taking deposits to banks.
• Assist with On-Boarding of new attorneys and staff.
• Employee culture committee activities such as firm birthday’s, recognition, and purchases.
• Other duties as assigned.
  
  
  

Required Skills/Abilities

• Superior phone skills – friendly and helpful in all interaction on the phone and in person.
• Positive attitude and an extraordinary client service mind set.
• Attendance and punctuality are an essential function.
• A genuine interest in serving and caring for other people.
• Excellent interpersonal skills.
• Professional appearance.
• Excellent organization skills, attention to detail and ability to prioritize and work independently.
• Ability to manage time and resources effectively and independently, and balance conflicting priorities.
• Ability to maintain extreme confidentiality.
• Excellent verbal and written communication skills to effectively work with various types of clients.
• Skilled at meeting strict deadlines under significant time pressure.
• Willing to pitch-in and support growing legal office in a fast-paced growing environment.
• Ability to handle multiple tasks simultaneously with a high degree of professionalism and client orientation.
• Ability to be self-motivated and work without direct oversight.
  
  
  

Required Experience And Education

• A high school diploma or GED certificate.
• 1-year experience as a front desk receptionist or in an administrative role (strongly preferred).
• 1-year experience with general office skills, including typing, use of copy machines and Office 365.
• 1-year multi-line telephone experience.
• Valid driver’s license.
• Nebraska notary preferred, not required.
  
  
  

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at a time.
• Drive a vehicle.
  
  
  

About Goosmann Law Firm

At Goosmann Law Firm, we are legal for people who lead. We are the largest woman-owned law firm in the Midwest for trailblazers leading the way in America. We serve Business Leaders, CEOs, Business Owners, and Entrepreneurs, Industry Leaders & In-House Counsel, People Planning Their Legacy, and People who have been Wronged.

We value culture, quality, positivity, productivity, and growth. We prioritize our team, families, community, business, and clients. We celebrate teamwork and collaboration, working as a team and winning as a team. At Goosmann we have a Strengths-Based approach focusing on each other’s strengths to create the strongest teams for our clients. Our team is over 50% women and encourages women to lead and succeed. We offer a fast-paced, positive, goal driven, productive culture that encourages and rewards productivity, excellence, teamwork, a giving mindset, integrity, and professionalism. At Goosmann we leverage strengths, technology, marketing, training, and coaching to help lead our team to success.

Benefits & Perks

• Health, Dental, and Vision Insurance
• 401(k) enrollment after 90 days
• 3% Safe Harbor contribution after 1 year, and open enrollment period January or June of following year.
• Group Life and Long-Term Disability Insurance
• Ancillary options – Aflac
• Flex Spending Accounts
• Employee Assistance Program
• WellNest Program - 2 Paid Hours Weekly towards your metnal, physical or emotional wellbeing
• Direct Deposit
• Free Parking
• PTO plan
• Employee Wellness Program
• Training & advancement opportunities
• Fun and positive work environment that is professional and welcoming
• Business Casual Dress Code
• Team oriented culture of excellence and fun