What are the responsibilities and job description for the Service Specialist position at Gorbel?
Gorbel’s mission is simple: We improve people’s lives.
That mission guides everything we do, from the products and service we provide to our outside customers to the work environment we foster for our employees. We are a manufacturer of material handling and fall protection products for the production and warehouse/distribution sectors. We’re on the cutting edge of manufacturing and distribution; a thriving, growing company that is constantly seeking out new ways to innovate and elevate our products and our processes – and we’re looking for people like you to join us in that mission.
We’re currently hiring for open positions in the US and Canada. We operate in Canada as Engineered Lifting Systems and Equipment (ELS)/DBA Gorbel® Canada, and subsequent communication related to Canadian positions may show the ELS name. You may be contacted by phone by recruitment personnel based in either Canada or New York.
Work Shift:
Job Description:
Position Summary:
- Responsible for handling incoming after sales service issues. Provides support to external customers for product warranty, return, and quality issues as they relate to Gorbel products.
General Responsibilities:
- Provide a professional, consistent image of Gorbel.
- Provide RMA documentation and support for customers wanting to return items. Track the return of these items to ensure they are sent back to Gorbel in a timely manner.
- Support the process that records all $0, back charge, and warranty issues.
- Work with credit department to address all warranty and back charge related issues in a timely manner.
- Participate on the Order Accuracy team.
- Serve on occasional intra-departmental and cross-functional teams throughout the year.
- Be able to provide written responses to external customers detailing root cause corrections to warranty and quality related issues.
- Proficient in all Gorbel product lines to be able to support daily and off-hours related questions/issues. Develop high level of expertise in a minimum of 2 of the 4 products Gorbel Produces (Jibs, Workstation Cranes, Cleveland Tramrail®, or G-Force®)
- Able to travel to customer/dealer facility to provide consultation on field related issues.
Basic Requirements:
- AAS (minimum), BS, BT Mechanical, Civil or Electrical, or relevant experience
- Conflict resolution skills
- Good communication skills
- Solid mechanical aptitude
- Solid industrial controls aptitude
- Time management skills
- Excellent organizational skills
- Negotiation skills
- Computer skills: Excel & MS Word
- Problem solving skills
- Technical acuity
- Light typing skills
- Business process improvement skills
- Lean / Six Sigma skills a plus
- Ability to travel commercially (3-5 weeks/year)
Gorbel® is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, gender, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Gorbel® is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at 585-924-6204.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Gorbel, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.
A reasonable estimate of the current range is: Min $60,405.80 - Max $79,481
Salary : $60,406 - $79,481
