Admissions Processor

Overview

Gordon-Conwell is a multidenominational, protestant graduate school, unique with its broad array of over 1,300 students and 200 faculty and staff from 78 denominations and over 50 countries. We offer a residential model of education at South Hamilton, MA (our main campus); an urban context in Boston, MA; adult educational models in both our Charlotte, NC campus and our offerings in Jacksonville, FL; in addition to online and cohort models involving students from around the world.

Our mission is to prepare men and women for ministry at home and abroad. Rooted in the gospel and God's Word, the seminary seeks to develop Christian leaders who are thoughtful, globally aware, spiritually mature, and ready for a broad array of ministries. While being historically orthodox and evangelical, we seek to address the issues of our times with both relevance to the culture and faithfulness to Christ and God's truthful Word.

Position Summary

The Admissions Processor is personable and proactive, efficient and detail-oriented, and crucial for moving students through the seminary application process. Under the broad supervision of the Admissions Processing Manager, the Admissions Representative in Charlotte will support students as they move through the application process. The Admissions Representative joins a team of processers who together advise students and support each other in troubleshooting problems.

Key Responsibilities

• Processing Applications (85%)
• Process student applications by assisting with document processing, database management/input, and updating students regarding their application status.
• Improve and maintain technical efficiency and customer best practices throughout the processing pipeline
• Work with Admissions colleagues coordinating recruitment efforts with special concern for the efficient use of technical tools needed to accomplish that task (including the admissions modules of the SONIS (SIS), HubSpot CRM, web, email, etc.).
• Assist in collecting data to ensure high quality of prospective students' services.
• Recruiting Students (15%)
• Assist Admissions recruiters during visits to campus, churches, and other events in accordance with the overall recruitment strategy.
• Assisting with special events on and off-campus.
  
  

Other duties as assigned

Preferred Competencies

• Excellent verbal and written communication skills
• Sales or customer service experience; must appreciate and look forward to interacting with people
• Detail oriented and creative issue-resolution
• Data entry experience preferred
• Must be able to quickly learn and use new software programs, and be comfortable interacting with multiple technology tools
• Ability to consistently perform routine administrative tasks with minimal supervision
  
  

Contextual Knowledge & Experience

• Strong interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse community
• Maintain confidentiality according to FERPA
• Communicate effectively, both orally and in writing
• Customer service standards and procedures
• Time management principles and practices
• Communication methods and techniques
• Organizational structure, workflow, and operating procedures
• Provide appropriate recommendations based on logical and justifiable reasoning
• Analyze and solve problems
  
  

Specialized Knowledge

• Admissions standards
• Available institutional resources and programs
• Processes and regulations in the admissions and matriculation process
• Applicable legislation, standards, policies and procedures within scope of role
• Seminary programs of study, services and resources
• Applicable seminary student forms
• Student recruitment and retention issues
  
  

Application Process

Please apply through Gordon-Conwell's Career Center available here: https://www.gordonconwell.edu/employment/

Please include these documents in either Microsoft Word or PDF formats

• A formal resume / CV.
• A cover letter explaining your interest in the position.
  
  

No hard copy materials, please. Opportunities to interview will be made available at the search committee's initiative. Applications will be accepted until the position is filled.