What are the responsibilities and job description for the Technical Support Engineer position at Gordon Flesch Company?
Offering an opportunity to be part of a high-performance team, enjoy exceptional benefits, and a supportive work-life balance, the Gordon Flesch Company is an employer of choice throughout WI, IL, IN, IA and OH. The Gordon Flesch Company strives to recognize and appreciate our associates commitment, creativity, and the results they deliver every day for our customers and the community. Salary for this position is based on level of experience.
In this role you will:
- Install/support/troubleshoot networked multifunctional devices, printers (MFPs), and scanners
- Install/support/troubleshoot related software and out of the box solutions associated with MFPs
- USB print/scan assistance and troubleshooting
- Assist Key Operators with job applications and troubleshooting
- Provide PC and Mac support as related to print, scan and out of the box vendor software
- Provide advanced network troubleshooting as related to print, scan and out of the box vendor software
- Work directly with vendors to report, fix or acquire solutions to complex problems
- Collaborate to create and maintain TSC knowledgebase content
- Assist in the configuration and maintenance of the TSC test environment/domain; including all supported equipment and software
- Provide timely, efficient and effective customer support
- Maintain open communication and cooperation with associate TSC team members and other GFC departments
- Ensure customer issues are tracked accurately and documented completely
You should have:
- Associates degree in an IT related program or two years equivalent work experience supporting desktop computers in a corporate environment
- Strong working knowledge of operating systems (Windows and Mac)
- Strong working knowledge of networks and protocols
- Excellent organizational skills
- Excellent written and oral communication skills including telephone etiquette
- Experience with selected business applications Microsoft Office 365 suite, Adobe Suite
- Excellent troubleshooting skills
Preferred Qualifications:
- CompTIA Net certification
- Microsoft Certified Professional or Microsoft Certified Technical Specialist certification(s).
The Gordon Flesch Company offers Medical, Dental, Personal Time, Vacation Time, 401(k) and 401(k) match, a Wellness Program and many benefits! For full details of our Benefits Program please go to: www.gflesch.com/careers.
Gordon Flesch Company is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
