What are the responsibilities and job description for the Regional Sales Manager position at Gordon Ramsay North America?
Regional Private Dining & Events Sales Manager
The Regional Private Dining & Events Sales Manager is responsible for providing the Gordon Ramsay standard of remarkable experiences and exceptional hospitality to our guests. This role will oversee private dining sales and events at their assigned location(s) and work to identify potential clients, negotiate, upsell, and understand expectations to deliver on clients’ needs and ensure repeat business.
This position requires 25% travel, and we are particularly seeking candidates located in either the Chicago or Boston area.
RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
- Provides elevated levels of fast, friendly, professional, and responsive service to the client and team.
- Maintains extensive knowledge of all food and beverage products according to the Gordon Ramsay standard.
- Embodies the company’s values of Excellence, Integrity, Hard Work, and Family Values, ensuring a work environment based upon hospitality and service excellence.
- Embraces the R.A.M.S.A.Y. Standard: Radiance, Attitude, Meticulous, Supportive, Attentive, and You.
- Builds genuine and authentic connections with every guest.
- Manages proactive and reactive sales – overseeing the entire sales process and guest communication from initial inquiry to finalized BEO (banquet event order)/contract.
- Manages calendar and ensures events are booked appropriately.
- Works closely with the Operations team to provide exceptional culinary experiences and manage proper procedures with guest concerns.
- Leads BEO communication, sends confirmations and updates, and ensures that BEOs are communicated clearly to Operations and Culinary.
EXPERIENCE QUALIFICATIONS:
- 3-5 years of experience in selling, booking, and executing events.
- Fine dining restaurant experience preferred.
- Possesses excellent interpersonal, organizational, and communication skills.
- Service-oriented with excellent customer service and critical thinking skills.
- Requires schedule flexibility, including nights, weekends, and holidays.
- Must present a neat, professional, and polished appearance.
- Strong computer skills, including familiarity with Microsoft Office and POS systems. Tripleseat experience is a plus.
- Able to prioritize tasks, solve problems, build long-lasting relationships, and create positive outcomes.
- Willingness to travel 25% of the time.
- Preferred location: Chicago or Boston.
Salary : $75,000 - $85,000
