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Customer Service Support Specialist Expert

Gormat
Reston, VA Full Time
POSTED ON 3/6/2025
AVAILABLE BEFORE 6/5/2025

Job Description

Job Description

WORK REQUIREMENTS :

  • Windows Operating System : Perform system diagnosis, troubleshooting, system administration and

configuration of different flavors, and versions of Microsoft Windows Operating System.- MAC Operating System : Perform system diagnosis, troubleshooting, system administration and

configuration of different flavors, and versions of macOS (Operating System).

  • Technical and Analytical Competency : Keep abreast of technology developments, learn new

    • hardware and software, comprehend product limitations, analyze technical issues, and communicate

    technical information clearly to clients.

  • Organizational Competency : Follow technical instructions, multi-task, prioritize and schedule work,

    • and meet established deadlines.

  • Interpersonal Competency : Listen actively, render empathy, maintain professional demeanor in

    • frustrating situations, and write concise reports, e-mails, and memos.

    REQUIRED SKILLS :

    The Contractor shall possess and provide the following required skills and demonstrated experience :

  • Demonstrated experience in customer service
  • Demonstrated experience in technical support service
  • Demonstrated experience in system administration for Windows and Linux systems
  • Demonstrated experience trouble-shooting hardware, telephony, and video
  • Demonstrated experience deploying and testing hardware and software
  • Demonstrated experience using an enterprise ticketing system
  • Demonstrated experience working with Windows Operating Systems
  • Demonstrated experience working with Linux Operating Systems
  • Demonstrated knowledge of LAN / WAN architectures and troubleshooting
  • Demonstrated working knowledge with VPN clients such as Cisco VPN and others

    • DESIRED SKILLS :

    Other skills and demonstrated knowledge that are highly desired but not required to perform the

    work, include :

  • Demonstrated exceptional security practice in working with Restricted Handling (RH) data
  • Experience working with special systems such as FSA3 and FiCE
  • Trained and Certified as a Data Transfer Officer
  • Trained and Certified as a Krypto handling technician
  • Trained to support special "Back Room" requirements
  • Advanced training in FSA3 and FiCE architecture and in associated troubleshooting procedures

    • Billet Rate Information

    Must Have a TS / SCI With Full-Scope Poly.

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