What are the responsibilities and job description for the Medical Spa Manager position at GoSaga, Inc.?
Spa Manager
Job Description
Department: Spa Operations
Position Title: Spa Manager Services
Reports to: Owner/Franchisee
Coordinate Positions: Spa Manager works closely with a Collaborating Physician, Nurse, Nurse Practitioner, Physician’s Assistant, Esthetician, Spa Therapist and Spa Receptionist
Subordinate Positions: Nurse Practitioner/Physician’s Assistant, Nurse, Esthetician, Spa Therapist and Spa Receptionist
Position Summary (Purpose): The Spa Manager is responsible for the overall operation and performance of the spa; including ensuring that the spa meets or exceeds Guest service and sales expectations for the various services and treatments offered. The Spa Manager is responsible for developing an inspiring team and work environment, meeting all financial objectives for the spa, meeting monthly spa revenue projections as it relates to retail sales, service and treatment sales, and ensuring that expenses are maintained within the budget provided.
Primary functions include, but are not limited to:
(1) providing outstanding Guest service and satisfaction
(2) revenue generation and enhancement
(3) staff management and training
(4) payroll and inventory management
(5) financial management
(6) special events programming and marketing
Essential Behavioral Characteristics:
- Ethical
- Positive attitude
- Enthusiastic
- Team orientation
- Self-motivated
- Self-directed
- Empathetic
- Creative
- Tenacious
- Integrity
- Honesty
- Trustworthy
- Outgoing
- Detail oriented
Essential Skills:
- Organized
- Responsive
- Adaptive and flexible
Qualifications:
- Responsible
- Problem Solver
- Relationship oriented
- Continuous improvement mentality
- Effective communication
- Time management/self management
- Possess a thorough knowledge of spa services
- Possess excellent interpersonal skills
- Customer service orientation
- Possess excellent conflict management skills
- Possess excellent problem-solving skills
- Possess a thorough knowledge of spa services
- Possess excellent interpersonal skills
- Comfortable consulting patients regarding cosmetic and non cosmetic treatment options, techniques and treatment plans
Physical/Mental Requirements:
- Standing for extended periods of time
- Ability to lift at least 30lbs
Work Environment: Spa environment