What are the responsibilities and job description for the Customer Service Representative, Home Medical position at Goshen Health?
Summary
The Customer Service Representative is responsible for greeting customers, scheduling appointments, answering phones and obtaining and verifying all customer information
- Obtain current insurance information.
- Photocopy driver’s license and insurance cards.
- Verify insurance coverage
- Assist new customers in completing new customer information.
- Enroll all new customers in computer accurately and completely.
- Enter updated customer information in the computer as needed.
- Enter change and payment information in the computer as needed.
- Smile and greet customers upon arrival.
- Knowledge of insurance requirements.
- Schedule appointments.
- Answer incoming telephone calls and handle promptly.
- Handle correspondence related to customers (i.e.; medical records, insurance company, any requests, etc.) appropriately.
- Have thorough knowledge and understanding on DME/HME products and services and is able to inform and/or instruct current or potential customers on services and product uses.
- Maintain customer confidentiality.
- Must be able to handle stressful situations professionally and maintain composure at all times.
Position Qualifications
- Minimum Education: High school diploma or the equivalent.
