What are the responsibilities and job description for the Front Desk/Receptionist position at Goshen Medical Center?
Immediate Supervisor Title: Site Leader
QUALIFICATIONS:
QUALIFICATIONS:
- High school diploma or equivalent
- Associate degree in office assistant/medical assistant preferred
- Proficient in use of computer Windows based programs, spreadsheets, word processing, and scheduling programs
- Ability to address patient concerns/questions in a positive proactive manner
- Ability to handle multiple tasks in a professional, organized, and friendly manner
- Excellent communication skills
- Career Readiness Certificate
- Answer phones; take messages and route to appropriate personnel
- Unlock front door and receptionist window at required times
- Greet patients, verify insurance information and collect any fees due before patient is seen by a provider
- Check patient in and out on computer system. This includes verification of insurance and demographic information
- Process office visit charges and patient payment transactions in a timely manner according to GMC policy
- Complete End-Of-Day reports and reconcile patient accounts with Site leader
- Prepare for next day's appointments. This includes reviewing schedule for accuracy and confirming insurance status. Ensure all forms, records, etc pertinent to the office visit are available
- Manage new patient requests. Set-up new patient packets and charts
- Maintain computer chart accuracy the information as soon as possible.
- Maintain cleanliness and organization of front desk and the office supply cabinet
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