Operations Director

As a member of Gospel Rescue Mission’s Leadership Team, the Operations Director is responsible for but not limited to the following: 

Oversee Maintenance and Facilities Team

The team is responsible for building and vehicle operability and protection (including walls, ceilings, and floors, heating and cooling systems, water and sewage facilities, furniture, fixtures and equipment, electricity, etc.).  Ensure the delivery of services that support the facilitation of:

• Protective activities
• Information distribution
• Supplies/Inventory management
• Effective room utilization
• Prepare cost estimates for moves and equipment
• Work with the CFO on preparing operating budgets
• Work with the Purchasing Agent to negotiate bids and contracts for third-party vendors
• Work with management on existing and new construction projects
• Use best business practices to manage and reduce operation costs while ensuring the efficiency of all facility systems
• Work with the Purchasing Agent to manage GRM facilities vendor contracts
• Work with GRM partners to ensure their offices are operational
• Coordinate renovations and special projects
• Oversee and purchase supplies for maintenance
• Collaborate with the COO on purchases of equipment and supplies
• Help develop any needed administrative policies and protocols
• Collaborate with the COO and CFO on vendor & service contracts, agreements, and legal documents
• Oversee the purchase, maintenance, and safety of all GRM vehicles 

Oversee the Culinary Team

The team prepares and delivers nutritious, high-quality food to guests, staff, volunteers, visitors, partner organizations, and events with radical hospitality and a superior dining experience allowing for fellowship. Ensure adherence to best practices within the operations of the kitchen.

• Food Purchasing
• Equipment
• Staffing
• Supplies/Inventory
• Menus
• Safety
• Excellent health standards 

Oversee the Safety and Security Team

The Safety & Security team ensure the safety and security of people and assets on the GRM campuses. They identify security trends, develop security plans, and ensure crisis preparedness. 

• Investigate incidences
• Provide training on safety and security policies and procedures
• Oversee the safety of facilities and equipment
• Respond to emergencies or other urgent issues
• Work with IT and Safety and Security departments to ensure the security of the building through various security measures
• Work with the Safety & Security team to coordinate site safety programs 
  • Surveillance cameras
  • Locked doors
  • Security staff

Oversee the IT Team

• Ensuring all IT infrastructure is running smoothly and securely
• Coordinate with IT department to implement security measures to protect against cyber attacks, monitor the network for security threats, and respond to security incidents.
• Troubleshoot and resolve IT problems, either remotely or on-site at an office

Leadership Team Expectations

• Be consistent with meaningful communication. Give recognition and praise. Provide feedback, mentorship, and training. Find ways to foster a sense of community at work. Create a safe space for failure. Provide strong leadership and a clear vision. Hold yourself and others accountable. Demonstrate good problem-solving skills and abilities.
• Avoid micromanaging – provide empowerment. Be an effective decision-maker/solution provider. Put people first. Be honest. Be dedicated. Uphold healthy work/life balance.
• Provide leadership and supervisory support to the Operations Department and all GRM teams.
• Manage, address, and coach team situations and responsibilities with the COO and the Human Resources Manager.
• Uphold policy (including vision, mission, and values), applying sound ethical judgment regarding behavior, conduct, and GRM practices; and escalate management and report issues with transparency and accountability.
• In collaboration with Human Resources and the COO, participate in interviewing, hiring, training, evaluating, coaching, recognizing, disciplining, and terminating direct reports as necessary.
• Assist the COO and Executive Team in resolving all complaints from guests, staff, volunteers, and partner/outside agencies or entities.
• Attend professional training and networking opportunities as directed.
• Manage employees’ web-based time and attendance records.
• Support and attend GRM team meetings.
• Provide weekly reports as directed.
• Perform other duties as assigned. 

Strategic Plan Implementation

• Assist managers with establishing and accomplishing goals and objectives for each service area.
• Frequently evaluate the service delivery effectiveness of each service area.
• Coordinate ongoing meetings with managers to review overall service delivery.
• In a moderate to fast pace, achieves weekly, monthly, quarterly, and annual success goals (and others) as approved by GRM benchmarks and strategic plan.