What are the responsibilities and job description for the Service Manager position at Gotham Elevator?
Company Description
Gotham Elevator is seeking a highly organized and detail-oriented Elevator Service Manager to join our team. This individual will play a key role in ensuring smooth operations by managing customer interactions, scheduling service crews, dispatching for elevator shutdowns, and coordinating repairs and inspections.
Role Description
This is a full-time on-site role for a Service Manager at Gotham Elevator in Brooklyn, NY. The Service Manager will be responsible for overseeing the daily operations of the service department, managing service technicians, scheduling service calls, resolving customer inquiries, and ensuring service quality and efficiency.
Qualifications
- Technical skills related to elevator systems and mechanics
- Experience in managing service teams and coordinating service schedules
- Strong problem-solving and decision-making abilities
- Excellent customer service and communication skills
- Knowledge of safety regulations and compliance standards
- Ability to work well under pressure and handle multiple tasks simultaneously
- Previous experience in the elevator or construction industry is a plus