What are the responsibilities and job description for the Reception and Operations Associate position at Gotham Gym?
About Us
Gotham Gym is a reputable and esteemed fitness establishment dedicated to providing a world-class experience for our clients. We are committed to fostering a supportive community that promotes wellness and achievement.
Job Description
We are seeking a highly skilled Front Desk Receptionist to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service, managing appointments and transactions, and maintaining a clean and organized environment.
Responsibilities
- Client Greeting and Check-in: Greet clients in a friendly and welcoming manner, ensuring a seamless check-in process.
- Appointment and Transaction Management: Manage appointments and transactions accurately and efficiently.
- Phone Handling and Communication: Answer phones and relay messages promptly, maintaining excellent customer service skills.
- Closing Procedures: Follow established closing procedures to ensure a secure and organized environment.
- Cleanliness and Organization: Maintain the cleanliness of the front desk area and assist with towel, wrap, and boxing glove management.
- Event Support: Assist with setup and breakdown of group fitness classes.
- Punctuality and Reliability: Prioritize tasks, work efficiently, and maintain punctuality to meet daily expectations.
Requirements
- English Fluency: Possess excellent communication skills, with the ability to interact effectively with clients.
- Customer Service Excellence: Demonstrate a commitment to delivering exceptional customer service, consistently meeting client needs.
- Organizational and Multitasking Skills: Utilize strong organizational and multitasking abilities to prioritize tasks and manage multiple responsibilities.
