What are the responsibilities and job description for the Desktop Support Technician position at Gotham Technology Group?
The Senior Desktop/Trade Floor Support Technician ensures the seamless operation of IT systems by delivering exceptional technical support and troubleshooting to end users, with a focus on C-suite executives and front-office traders. This role emphasizes white-glove service, adhering to established protocols, and leveraging advanced IT management tools. The technician collaborates closely with the internal IT team to escalate and resolve complex issues efficiently.
MUST HAVE EXPERIENCE IN A TRADE FLOOR ENVIRONMENT
Key Responsibilities:
- Deliver top-tier, white-glove technical support to C-suite executives and front-office traders.
- Install, configure, test, and maintain operating systems, application software, and management tools.
- Support Bloomberg terminals and other trading related systems
- Provide comprehensive support for mobile devices, laptops, VoIP systems, and SIP-based video conferencing technologies.
- Manage and maintain Active Directory and oversee the email environment.
- Support enterprise platforms, including Office 365, Azure Cloud, Zoom, SCCM, and MS Intune.
Qualifications and Skills:
- Bachelor’s degree in a related field or equivalent experience.
- A minimum of 7 years of experience supporting and implementing end-user systems in an enterprise environment.
- Strong expertise in desktop and server hardware, software, and peripheral devices.
- Proficiency with MDM/MAM solutions for mobile and application management.
- Hands-on experience with VoIP and SIP-based conferencing equipment and applications.
- Proven ability to install, configure, test, and maintain operating systems and software tools.
- Strong troubleshooting skills with the ability to resolve complex technical challenges.
- Excellent communication and collaboration skills.
- Ability to thrive in a fast-paced, dynamic work environment.
This role is ideal for an IT professional with a passion for providing high-level support and ensuring operational excellence for executive and front office traders.
Salary : $60 - $75
