VP of IT Support & Service Management

Position Title: Vice President of IT Support & Service Management

Location: Onsite in NYC

Duration: FTE/Permanent

Salary: 150k-175k bonus

Summary:

Are you ready to lead in the fast-paced world of financial technology? A direct client of ours is looking for an innovative and driven Vice President of IT Support & Service Management to take the reins of our IT operations and elevate them to new heights. In this pivotal role, you’ll manage cutting-edge third-party systems, provide exceptional support to high-profile users, and enable a dynamic development team to innovate with agility. If you’re passionate about technology, thrive under pressure, and love creating seamless IT experiences, this is the role for you!

Key Responsibilities:

Revolutionize Third-Party Integrations:

• Spearhead the seamless integration and optimization of essential financial systems, like Bloomberg and trading platforms, to keep our organization ahead of the curve.

Be the Go-To for High-Profile Users:

• Deliver world-class IT support to our traders, analysts, and executives, ensuring they stay ahead in the fast-moving financial markets.

Empower an Agile Development Team:

• Provide the infrastructure, tools, and support necessary for developers to create and deploy groundbreaking applications quickly and efficiently.

Drive Service Excellence:

• Implement state-of-the-art IT service management practices, ensuring smooth operations and swift resolutions in a complex environment.

Forge Strong Vendor Partnerships:

• Build and maintain strategic relationships with top technology providers, ensuring timely support and innovative solutions.

Shape IT Strategy:

• Collaborate with senior leadership to align IT services with bold business goals, driving operational efficiency, security, and compliance.

Master the Cloud:

• Oversee and optimize a secure, scalable cloud infrastructure that powers our cutting-edge financial operations.

Champion Secure Mobility:

• Manage robust mobile and secure communication platforms that keep our high-profile users connected and protected.

Ensure Regulatory Excellence:

• Keep us audit-ready and compliant with industry regulations like FINRA and SEC, reinforcing trust and reliability.

Innovate Continuously:

• Lead initiatives to automate, optimize, and enhance IT service delivery, staying ahead of the game in a tech-driven industry.

What Makes You a Perfect Fit:

Experience That Stands Out:

• 10 years of IT support and service management experience in the financial sector, with at least 5 years in leadership.
• Proven expertise in managing complex third-party system integrations and delivering top-tier support in high-stakes environments.
• Hands-on experience supporting agile development teams and enabling innovative solutions.

Expertise That Inspires Confidence:

• Mastery of ITSM frameworks like ITIL, with a track record of implementing best practices.
• Deep knowledge of financial regulations (FINRA, SEC) and the ability to ensure flawless compliance.
• Strong understanding of cloud infrastructure, mobile device management, and secure communication tools.

Leadership That Drives Results:

• A proven ability to inspire and mentor IT teams, fostering growth and delivering exceptional performance.

Why This Role is Exciting:

This is your chance to shape the future of IT in a cutting-edge financial organization. You’ll work at the crossroads of technology and finance, leading a team that powers high-stakes decisions and innovative solutions. Every day will bring new challenges, opportunities to innovate, and the satisfaction of knowing you’re making a tangible impact.

Step into this high-energy role and become the driving force behind our IT success story!