Field Training Manager

Job Summary

The Field Training Manager delivers onsite training for new franchise and corporate openings and ensures that employees receive the necessary training to perform their job duties effectively. They also provide additional brand support with brand standard compliance and operational excellence via QSC assessments, new product and equipment testing and implementation, promotions or other brand initiatives across designated franchise locations to help drive the achievement of GoTo Foods brand goals and objectives.

Essential Functions

• Lead New Store Openings (NSO) via delivery of targeted training to new team members and managers. Responsibilities include participation in opening calls, coordinating with leadership, organizing travel, communication with cross functional teams and documentation of each store opening to uphold operational standards.
• Support troubleshooting of onsite opening issues, via effective communication, with upper management and cross-functional teams including Retail Technology, Design & Construction, Marketing and Digital to ensure a seamless opening process that meets all brand requirements.
• Build and maintain opening training supporting tools and resources inclusive of brand updates and/or initiatives.
• Conduct Quality, Service and Cleanliness (QSC) assessments at both company-owned and franchise locations. Responsibilities include organizing travel, coordinating with leadership and providing education on brand standards and food safety.
• Support and/or facilitate new franchisee onsite management training or existing management and team member on-site training, based on needs of the business.
• Support onsite brand operations initiatives and rollouts ensuring consistent execution of brand standards and operational excellence.
• Work with upper management, brand and cross-functional teams to find collaborative solutions to recurring opening readiness or field issues.
• Reviews weekly training, marketing and operations communications to stay current on brand and company initiatives. Ensures that these updates are incorporated into opening training and/or coaching as needed.
• Work with learning and development team for recommended revisions to learning program or other training content.
  
  

Education

• Bachelor's Degree
  
  

Work Experience

• 2-4 years, Operational training delivery, Preferred
• Quick service, full-service, franchise operations and or/hospitality industry, Preferred
• Demonstrated success in designing and delivering engaging learning that drove desired results, Preferred
  
  

Skills

• Proficiency in Microsoft 365
• Knowledge of adult learning methodology and techniques (e.g, concepts, principles, etc.)
• Presentation skills and the ability to effectively present training content and facilitate participants’ learning
• Ability to develop and maintain positive business relationships and foster an environment of mutual respect, understanding, and support
• Ability to convey clear, concise information in verbal, written, electronic, and other communication formats; and to demonstrate active listening while engaging others
• Ability to adapt and adjust planned work through analyzing work demands, competing priorities, and tight deadlines; to understand the most effective and efficient means to accomplish tasks within the parameters of the organizational structure, processes, systems, and policies
• Ability to anticipate and respond to the needs of stakeholders (e.g, internal and external customers, etc.) in a timely manner
• Knowledge of cultural and linguistic issues that must be addressed when working internationally.
• Knowledge of Country specific requirements (e.g, standards and/or markets) as they related to GoTo Foods franchises.
  
  

CertificationsTravel Requirement

• May be required to travel up to 100% of the time