What are the responsibilities and job description for the Cloud Operations and Support Engineer position at GovServicesHub?
Job Description
Job Location : Available to work Remote, Harrisburg, PA.
Job Description :
The Health and Human Services Delivery Center Cloud Operations Center and Support Engineer will be responsible for providing maintenance and support activities including but not limited to monitoring, troubleshooting, compliance, and optimization of the agency level cloud environments including Azure and AWS.
Responsibilities include the following :
- Serves as the primary contact for all agency cloud operations-related queries and issues.
- Provides after-hours support to ensure the seamless operation of agency cloud services.
- Creates, modifies, and deletes cloud alerts to monitor system performance.
- Monitors application workloads to ensure optimal performance.
- Proactively detects problems, manages events, and handles notifications and escalations.
- Manages Major Incident Management (MIM) for agency priority 1 incidents, including coordination, documentation, root cause analysis (RCA), and notifications.
- Implements automated remediation for recurring incidents.
- Updates agency’s hosting and design documents as needed.
- Manage activity documentation and approval chains for both agency-specific and enterprise activities.
- Resolves agency cloud security alerts, ensures compliance with security requirements, and monitors certificate expiration and renewals.
- Implements agency security controls according to organizational standards.
- Performs agency patch management on cluster environments including Azure Kubernetes Service clusters (AKS) and Kubernetes versions.
- Develops and monitors automated advanced sequences.
- Conducts file-level restorations as needed .
- Identifies cost-saving opportunities, monitors, remediates excessive resource expenditures, and escalates cost-related issues.
- Implements billing and cost management tags for better resource allocation.
- Maintains IT Service Management Knowledge Base portal for reporting and investigation.
- Develops detailed management procedural manuals for each agency
Requirements
Skills Set : Skill
Required / Desired
Experience
System Engineer and / or Cloud Engineer with hands on experience dealing with implementation, security, and standards / best practices in Azure and AWS
Required
3 years
In depth knowledge of networking as well as the connectivity to AWS and / or Azure (via Direct Connect and / or ExpressRoute)
Required
Hands on experience with Microsoft Azure and Amazon Web Services (AWS) cloud services
Required
Ability to work closely with multiple diverse delivery center and its agencies while anticipating their needs and exceeding their expectations
Required
Strong knowledge of all cloud technologies and the ability to keep abreast and deep technical understanding of current and emerging technologies
Required
Proven operational experience with large Enterprise environments
Required
Administrator certifications in Azure
Highly Desired
Administrator certifications in AWS
Highly Desired
Requirements
Skills Set : Skill Required / Desired Experience System Engineer and / or Cloud Engineer with hands on experience dealing with implementation, security, and standards / best practices in Azure and AWS Required 3 years In depth knowledge of networking as well as the connectivity to AWS and / or Azure (via Direct Connect and / or ExpressRoute) Required - Hands on experience with Microsoft Azure and Amazon Web Services (AWS) cloud services Required - Ability to work closely with multiple diverse delivery center and its agencies while anticipating their needs and exceeding their expectations Required - Strong knowledge of all cloud technologies and the ability to keep abreast and deep technical understanding of current and emerging technologies Required - Proven operational experience with large Enterprise environments Required - Administrator certifications in Azure Highly Desired - Administrator certifications in AWS Highly Desired -
