What are the responsibilities and job description for the UX Research Lead position at GovServicesHub?
Job Description
Job Location : Brooklyn, NY 11201 or New York, NY 10001 (Hybrid – 20 hours / week)
Note :
- Candidates must be currently local and state experience is required .
- Candidates must provide a government-issued ID (Driver’s License or Passport) and three professional references (name, official email, and phone number).
Job Description :
The City of NY - DoITT is seeking a UX Research Lead to enhance the digital experience for New Yorkers . The ideal candidate will have expertise in qualitative and quantitative research, user behavior analysis, usability testing, and human-centered design .
Skill Matrix
Skill
Required
User Experience Research (Qualitative & Quantitative)
8 years
UX Research Planning & Execution
8 years
Usability Testing & Experimentation
8 years
Data Analysis & Survey Design
8 years
Stakeholder Management & Reporting
8 years
Human-Centered Design & Strategy
8 years
UX Research for Government Projects
Preferred
Multilingual (Fluent in Spanish preferred)
Preferred
Qualifications
Requirements
Required Skills & Experience : PowerBuilder Development (version 7 or higher) – 5 years T-SQL Query Writing (Sybase / MS SQL Server) – 10 years Data Management (profiling, mapping, validation, analysis) – 10 years Source Control (TFS / Azure DevOps, Git) – 5 years Unit Testing & Documentation – 10 years Testing & Production Support – 5 years Change Management – 5 years Minimum Qualifications : Some college education in Computer Science, IT, Computer Engineering, or related fields Experience working in a hybrid office environment Willingness to learn and adapt to new technologies This role requires a strong understanding of database management, system design patterns, and best practices in software development. The candidate must possess excellent troubleshooting skills and be able to communicate technical concepts effectively with both technical and business teams.
