What are the responsibilities and job description for the Customer Success Specialist position at GovSignals?
ABOUT THE COMPANY:
We are shaping the future of government contracting with breakthrough AI-driven solutions. We’re actively disrupting a multi-billion dollar industry, enabling cutting-edge private sector technologies to rapidly secure government contracts, fortifying our national security and economic growth.
GovSignals has built the most advanced government contracting AI solution on the market. Whether you're from a small business or a Fortune 500, our platform increases the number of solicitations government contractors can pursue and empowers them to produce winning, fully compliant proposals in hours rather than months. We don’t just follow government trends; we lead them, as one of the largest government data aggregators in the industry, we’re able to understand what the government will do before the government knows.
ABOUT THE ROLE:
We’re looking for a driven and structured Customer Success Specialist with at least 2 years of experience in government contracting, specifically in capture and proposal writing. In this role, you’ll be responsible for guiding customers through initial exploration of the GovSignals platform, as well as running onboarding sessions to ensure successful adoption. You'll play a critical role in educating customers on the platform, making sure they can effectively use GovSignals to streamline their proposal development process.
This position is perfect for someone who loves working with people and thrives in an instructional or teaching capacity. You’ll also have a chance to leverage your sales experience to help drive customer retention and satisfaction. Understanding the nuances of government contracting, capture, and proposal management, you’ll be essential in ensuring our customers’ success.
KEY RESPONSIBILITIES:
• Lead initial exploration of the platform to ensure potential customers fully grasp and can apply the GovSignals platform to their processes
• Conduct onboarding sessions for new customers, providing training and support on using the software for government capture, proposal writing, and compliance • Act as the main point of contact for customers during the exploration phase and onboarding period, answering questions and troubleshooting issues
• Develop structured onboarding processes and materials to streamline customer education
• Work closely with the sales and product teams to ensure seamless customer experiences
• Assist in the development of instructional materials and workshops for users
• Leverage your understanding of government processes to help customers integrate GovSignals into their workflows
• Maintain a high level of customer engagement and identify opportunities for upsell during the onboarding and exploration process
QUALIFICATIONS:
• 3-10 years of professional experience preferred
• Minimum 2 years of experience in government contracting, with hands-on experience in writing and managing proposals
• Strong understanding of government RFP processes and compliance requirements
• Experience in instructional or teaching roles is a plus, with the ability to communicate complex information clearly
• Sales experience is a plus, with the ability to foster relationships and engage customers
• Structured, detail-oriented, and able to manage multiple projects and deadlines
• Outgoing, personable, and comfortable working with diverse teams and customers
• Self-motivated and able to work independently while collaborating effectively with others
WHY JOIN GOVSIGNALS?
• Compensation commensurate with experience and capabilities
• Access to premium benefits, including medical, dental, vision, and unlimited PTO
• Join a mission-driven company shaping the future of government contracting and business growth
We are shaping the future of government contracting with breakthrough AI-driven solutions. We’re actively disrupting a multi-billion dollar industry, enabling cutting-edge private sector technologies to rapidly secure government contracts, fortifying our national security and economic growth.
GovSignals has built the most advanced government contracting AI solution on the market. Whether you're from a small business or a Fortune 500, our platform increases the number of solicitations government contractors can pursue and empowers them to produce winning, fully compliant proposals in hours rather than months. We don’t just follow government trends; we lead them, as one of the largest government data aggregators in the industry, we’re able to understand what the government will do before the government knows.
ABOUT THE ROLE:
We’re looking for a driven and structured Customer Success Specialist with at least 2 years of experience in government contracting, specifically in capture and proposal writing. In this role, you’ll be responsible for guiding customers through initial exploration of the GovSignals platform, as well as running onboarding sessions to ensure successful adoption. You'll play a critical role in educating customers on the platform, making sure they can effectively use GovSignals to streamline their proposal development process.
This position is perfect for someone who loves working with people and thrives in an instructional or teaching capacity. You’ll also have a chance to leverage your sales experience to help drive customer retention and satisfaction. Understanding the nuances of government contracting, capture, and proposal management, you’ll be essential in ensuring our customers’ success.
KEY RESPONSIBILITIES:
• Lead initial exploration of the platform to ensure potential customers fully grasp and can apply the GovSignals platform to their processes
• Conduct onboarding sessions for new customers, providing training and support on using the software for government capture, proposal writing, and compliance • Act as the main point of contact for customers during the exploration phase and onboarding period, answering questions and troubleshooting issues
• Develop structured onboarding processes and materials to streamline customer education
• Work closely with the sales and product teams to ensure seamless customer experiences
• Assist in the development of instructional materials and workshops for users
• Leverage your understanding of government processes to help customers integrate GovSignals into their workflows
• Maintain a high level of customer engagement and identify opportunities for upsell during the onboarding and exploration process
QUALIFICATIONS:
• 3-10 years of professional experience preferred
• Minimum 2 years of experience in government contracting, with hands-on experience in writing and managing proposals
• Strong understanding of government RFP processes and compliance requirements
• Experience in instructional or teaching roles is a plus, with the ability to communicate complex information clearly
• Sales experience is a plus, with the ability to foster relationships and engage customers
• Structured, detail-oriented, and able to manage multiple projects and deadlines
• Outgoing, personable, and comfortable working with diverse teams and customers
• Self-motivated and able to work independently while collaborating effectively with others
WHY JOIN GOVSIGNALS?
• Compensation commensurate with experience and capabilities
• Access to premium benefits, including medical, dental, vision, and unlimited PTO
• Join a mission-driven company shaping the future of government contracting and business growth
