Senior Training Administrator - German & English

GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.

From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.gpstrategies.com.

As a Senior Training Administrator you’ll be required to provide bespoke support to Senior Events / Programmes., being run both remotely and in person and are attended by Middle to Senior Executives. 

You will be working closely with the Senior stakeholders, Deployment Managers or Learning Leads from both within GP (and the relevant Client) and will be responsible for delivering all Administrative and Operational aspects of the Event / Programme.

This is a busy role, operating on a hybrid basis from our office in Krakow and requiring someone who is highly organised, has exceptional communication skills and a genuine interest and passion in training; fluency in English and German is essential.

Job Summary

• Lead and own all aspects of the class scheduling/event organising logistics for ILT events.
• Support and coordinate virtual classroom set up for vILT events and provide virtual support during online programmes as a moderator/producer.
• Schedule and administer enrolments including, monitoring participation numbers to ensure minimum delegate numbers are achieved and highlighting low enrolments to appropriate point of contact.
• Support in producing essential reports on agreed dates, outlining the essential data needed as requested by the client.
• Work towards deadlines stipulated by the client in order to deliver the program objectives.
• Confirm registrations and monitor cancellations with venues and trainers and ensure that the Learning Management System training records accurately reflect course attendance.
• Work with the customer to obtain commitment of internal trainers and any additional resources that may be supporting the course delivery e.g. IT/Technical set ups.
• Liaise with internal and external vendors to arrange conference centres, hotels, trainers, print suppliers, catering and equipment.
• Proofread all Learner Communications and Content and conduct Programme Communications/Content audits to identify gaps in the site content.
• Manage learner queries, coordinate escalations in accordance with Service Level Agreements and to make suggestions of improvements, where necessary.
• Support the distribution, collection and reporting of Evaluation data.

Qualifications

A confident and strong communicator with previous experience of working within a Training Co-ordination/Learning Administration role in a remote working environment. Also required is:

• Experience of using Learning Management Systems from an administrative perspective.
• Excellent organizational, planning and controlling skills.
• Fluency in English and German (both written and verbal) with the ability to communicate confidently at all levels.
• Proven ability to work well under pressure and within demanding timescales.
• Networking skills and the ability to be able to converse confidently with Senior Stakeholders / Learners
• Ability to take a lead and ensure that stakeholders are kept informed in all eventualities.
• Advanced general administration and IT skills

With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter.

GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.

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