Branch Manager - Job Summary
The Branch Manager is responsible for the operations of assigned branches. The position will supervise all branch staff, ensuring excellent member service, efficient operations, adherence to procedures, policies, guidelines, and regulatory compliance. Additional responsibilities include maintaining branch security, overseeing daily transactions, ensuring member deposit growth and retention, and addressing any other branch or member-related issues.
- Branch Operations Management :
Manage and oversee all branch operations
Support cash operations and branch audits in efforts to keep credit union assets secure and within operational limitsResponsible for goals and objectives per corporate work planProcess and approve wire transfersReview all daily transactionsOpen and close branch, ensuring accurate completion of all reports, checklists, and proceduresPerform general administrative duties such as attending meetings, report production, provide information required for investor reporting, etc.Back-up Tellers, Head Tellers, and Member Service Representatives when necessaryPerform other duties as assignedTeam Management and Development :Initiative that values an organizational culture for open communication, innovation, associate engagement and other traits that contribute to collaboration and high performance
Lead team to achieve and maintain product, service, and member goals, including cross selling of banks products and servicesProvide training, coaching, and development to all branch personnelRisk Management and Compliance :Adhere to all bank policies, procedures, and security protocols and provide feedback to leadership on improvement opportunities
Adhere to all regulatory compliance requirementsFacility Management :Maintain and improve branch facility standards (marketing collateral, cleanliness, documentation)
Accountability for Business Results
Member service scoresBranch losses and profitabilityDeposit growthSpecified Authority Level
Authorize cash transactions and wiresApprove check depositsProvide dual control access to vaultAccess to retail computer systemsCompetencies / Skills
Adaptability – Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.Customer Focus – Knowing the (internal and externa!) customer business needs anticipating customer needs and giving high priority to customer satisfaction and customer service.People Development and Leadership – Having the ability to assess skill strengths and weaknesses of individuals and teams to determine what actions are appropriate to build and / or improve the needed skills.Problem Solving – Having the ability to identify problems and issues of varying issues of varying complexities and to find effective solutions with few guidelines.Results Orientation – Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to act and show tenacity in case of obstacles or resistance.Desired Qualifications
Bachelor’s degree, business concentration preferred5 years of experience in banking or financial industry2 years supervisory experienceExperience in cross-selling environmentsFluent in English required and Spanish preferredQualified candidates can apply directly or send confidential resume to : wendy.hicks@gogpac.com Phone : 605-403-5157
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.
GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
