What are the responsibilities and job description for the Branch Manager position at Hope Credit Union?
Title : Branch Manager
Department : Retail Operations
Reports To : VP, Regional Branch Administrator
Supervises : Head Teller, Member Service Representative, Teller
Job Classification : Exempt, Full-time
HOPE Overview
HOPE (Hope Enterprise Corporation, Hope Credit Union and Hope Policy Institute) provides financial services; leverages resources; and engages in advocacy that strengthens the financial health and wealth of people in under-resourced Deep South communities. Since 1994, these efforts have benefitted more than three million people in Alabama, Arkansas, Louisiana, Mississippi and Tennessee, and influenced billions in persistent poverty communities across the nation. Learn more at https : / / www.hopecu.org / .
Job Summary
The Branch Manager is responsible for the operations of assigned HOPE branches. The position will supervise all branch staff, ensuring excellent member service, efficient operations, adherence to procedures, policies, guidelines, and regulatory compliance. Additional responsibilities include maintaining branch security, overseeing daily transactions, ensuring member deposit growth and retention, and addressing any other branch or member-related issues.
Essential Functions
Branch Operations Management :
- Manage and oversee all branch operations
- Support cash operations and branch audits in efforts to keep credit union assets secure and within operational limits
- Responsible for goals and objectives per corporate work plan
- Process and approve wire transfers
- Review all daily transactions
- Open and close branch, ensuring accurate completion of all reports, checklists, and procedures
- Perform general administrative duties such as attending meetings, report production, provide information required for investor reporting, etc.
- Back-up Tellers, Head Tellers, and Member Service Representatives when necessary
- Perform other duties as assigned
Team Management and Development :
Cross-functional Collaboration :
Risk Management and Compliance :
Facility Management :
Accountability for Business Results
Specified Authority Level
Desired Qualifications
Work Environment
Physical Demands
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Salary : $100,000
