What are the responsibilities and job description for the Front Desk Agent (Bilingual) position at GPI Real Estate Management?
Relux at Westchase, Houston, TX
Relux at Westchase is a small, professional, and agile business located in Houston, TX. We pride ourselves on maintaining a modern office environment with ample growth opportunities for our team members.
Our work environment includes:
- Modern office setting
- Opportunities for professional growth
Key Responsibilities:
- Greet and welcome guests warmly and professionally
- Manage guest check-ins and check-outs, ensuring accurate information
- Answer phone calls and address guest inquiries efficiently
- Provide guests with information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues promptly
- Process payments and maintain accurate financial records
- Assist with night audit duties when necessary
- Keep the front desk area clean and organized
Qualifications:
- Strong guest relations skills with a focus on hospitality
- Proficiency in operating phone systems and managing multiple calls simultaneously
- Bilingual (English/Chinese) skills preferred, but not required
- Knowledge of front desk operations and customer service best practices
- Strong organizational and time management skills
- Ability to handle challenging situations with patience and professionalism
- Familiarity with hospitality management software is a plus
- Multilingual abilities are an asset
Job Type: Full-time
Expected Hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discounts
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8-hour shifts
- Day and evening shifts
- Holidays and weekends as needed
Language:
- English/Chinese/Mandarin
Work Location: In person
