What are the responsibilities and job description for the Customer Service & Training Coordinator position at Grüns?
We're so happy you're here! Thank you for checking our job out and we hope to have the chance to meet you in our interview process!
About The Role
We are seeking a highly motivated and detail-oriented Customer Service & Training Coordinator to help support our CX team and enhance customer experiences. In this role, you'll assist in guiding CX Agents and Team Leads, develop training materials, and provide hands-on training to ensure the team is equipped to deliver excellent service. You'll help review data to improve processes and work closely with other departments to ensure everything runs smoothly. Your contributions will help build strong customer relationships and support the growth of our business.
In this role, you will:
At Grüns, we believe that foundational nutrition should be simple and convenient for everyone. We're dedicated to bringing comprehensive and real nutrition to you through our gummies, formulated from 60 nutrient-dense and whole-food ingredients. Simply enjoy a grab-and-go snack pack of gummies daily whenever fits best in your schedule and wherever life takes you.
Like you, we were disappointed. There's an infinite number of "nutrition" companies, all focused on what's best for them — not what's best for you. Hundreds of products to sell you on, low-quality ingredients, and small nutrient doses. We've seen it all.
So we decided it was time to fix it. No more choking on and popping pills like a pharmacy. No more clean-up and disgust from gross powders. And no more cobbling together handfuls to dozens of supplements. Grüns is comprehensive nutrition, made convenient and delicious.
Our culture:
For every role, we aim to have highly competitive compensation -- and equity, as our growth should lead to your growth.
We have a fully remote, high-trust work environment - but also come together on a quarterly basis for amazing off-sites where we can connect IRL.
Everyone at Grüns works hard, but we believe in wellness and balance too. We have super strong benefits coverage -- for you and your family. We have unlimited PTO. And everyone who joins gets a free Grüns subscription, a $150/month wellness bonus, and an Oura ring and membership to track their health.
About The Role
We are seeking a highly motivated and detail-oriented Customer Service & Training Coordinator to help support our CX team and enhance customer experiences. In this role, you'll assist in guiding CX Agents and Team Leads, develop training materials, and provide hands-on training to ensure the team is equipped to deliver excellent service. You'll help review data to improve processes and work closely with other departments to ensure everything runs smoothly. Your contributions will help build strong customer relationships and support the growth of our business.
In this role, you will:
- Support our customer service team by helping them meet customer needs and resolve issues efficiently
- Work closely with different teams to ensure customer questions and concerns are handled smoothly
- Help gather and organize customer feedback to improve our services and processes
- Assist in managing customer inquiries and escalations to ensure a positive resolution
- Collaborate with the team to create and implement new ideas for improving customer satisfaction
- Track and report on key customer service metrics to help the team improve
- Assist in responding to CX-related questions and comments on social media to ensure prompt and helpful interactions
- 1 years of experience in customer experience, customer service, or related fields, with a strong preference for backgrounds in the CPG or wellness industries
- Strong training skills, including the ability to develop engaging and effective training materials
- Strong communication skills with a customer-first attitude
- A problem-solver who can think on their feet and stay organized in a fast-paced environment
- Team-oriented with a positive and proactive approach to helping others
- Proficiency in CRM tools such as Gorgias, Gladly, or Zendesk
- Experience with Medallia Agent Connect (or similar) for customer satisfaction insights
- Familiarity with Skio (or similar subscription management platforms)
- Proficient in Google Sheets/Excel, Shopify, and Loop Returns
- Comfortable using tools like Notion, Canva, or Lessonly (or similar)
At Grüns, we believe that foundational nutrition should be simple and convenient for everyone. We're dedicated to bringing comprehensive and real nutrition to you through our gummies, formulated from 60 nutrient-dense and whole-food ingredients. Simply enjoy a grab-and-go snack pack of gummies daily whenever fits best in your schedule and wherever life takes you.
Like you, we were disappointed. There's an infinite number of "nutrition" companies, all focused on what's best for them — not what's best for you. Hundreds of products to sell you on, low-quality ingredients, and small nutrient doses. We've seen it all.
So we decided it was time to fix it. No more choking on and popping pills like a pharmacy. No more clean-up and disgust from gross powders. And no more cobbling together handfuls to dozens of supplements. Grüns is comprehensive nutrition, made convenient and delicious.
Our culture:
- Autonomy: Only the best work at Grüns. We're all confident, independent leaders. We are proactive. We find opportunities for improvement. Don't ask; just do. When our actions impact other areas of the organization, we communicate with those functional leaders to ensure connectivity.
- Growth: We love to take on new challenges, learn new things, and express interest in new functions. "I've never done this before" is not an excuse; it's an opportunity.
- Community: We care deeply about each other. We're good humans and provide support wherever we can. We care, not just professionally but personally as well.
For every role, we aim to have highly competitive compensation -- and equity, as our growth should lead to your growth.
We have a fully remote, high-trust work environment - but also come together on a quarterly basis for amazing off-sites where we can connect IRL.
Everyone at Grüns works hard, but we believe in wellness and balance too. We have super strong benefits coverage -- for you and your family. We have unlimited PTO. And everyone who joins gets a free Grüns subscription, a $150/month wellness bonus, and an Oura ring and membership to track their health.
Salary : $150
