What are the responsibilities and job description for the Bilingual Front Desk Technician/Medical Assistant (Spanish and English Speaking) position at Grace Emergency Room?
Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for patients, providing exceptional customer service and support in a fast-paced medical environment. This role requires strong communication skills, attention to detail, and the ability to handle various administrative tasks efficiently.
Responsibilities
- Greet patients and visitors warmly, ensuring a positive first impression.
- Manage patient check-in and check-out processes, including verifying insurance information.
- Schedule appointments and coordinate with medical staff to ensure efficient patient flow.
- Maintain accurate patient records and manage electronic health records (EHR) systems.
- Answer phone calls promptly, addressing inquiries or directing calls as necessary.
- Assist with medication administration as directed by medical professionals.
- Provide information regarding medical terminology, procedures, and services offered.
- Support the medical team by facilitating communication between patients and healthcare providers.
- Uphold confidentiality and adhere to HIPAA regulations at all times.
Qualifications
- Previous experience in a front desk or administrative role within a healthcare setting is preferred.
- Knowledge of medical terminology related to internal medicine, dermatology, emergency medicine, and outpatient services is a plus.
- Familiarity with basic life support principles and medication administration is advantageous.
- Strong organizational skills with the ability to multitask effectively in a busy environment.
- Excellent verbal and written communication skills for effective patient service.
- Ability to work collaboratively within a team while maintaining professionalism at all times.
- A commitment to providing outstanding patient care and support.
Join our team as a Front Desk Agent where you will play an essential role in delivering exceptional service to our patients while contributing to the overall success of our healthcare facility.
Job Type: Full-time
Pay: $14.00 - $18.00 per hour
Benefits:
- Flexible schedule
- Free parking
Medical Specialty:
- Emergency Medicine
- Urgent Care
Schedule:
- 12 hour shift
License/Certification:
- Certified Medical Assistant (Required)
Work Location: In person
Salary : $14 - $18