Scheduling Coordinator

Description

The Scheduling Coordinator works under the direction of the Patient Access Manager. The Scheduling Coordinator is responsible for optimizing provider schedules to ensure and enhance efficiency, workflow and patient satisfaction. The Scheduling Coordinator responds to incoming telephone calls in a timely, courteous manner and screens and documents and forwards calls, as appropriate. The Scheduling Coordinator initiates calls to patients and others to adjust schedules and obtain necessary information prior to the appointment.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

1. Supports and implements the organization’s vision, mission and values.
2. Determines priorities and method of completing daily workload to ensure that all responsibilities are carried out in a timely manner.
3. Performs all job functions in a professional and courteous manner. This includes answering all general phone calls timely and providing excellent customer service to internal and external customers.
4. Fosters and promotes a culture of service excellence and accountability.
5. Creates and/or modifies provider schedules.
6. Maximizes appointments to capacity.
7. Reports any abnormal findings to management.
8. Checks schedules for accurate information such as appointment lengths, notes, and details.
9. Creates reports as needed.
10. Makes outbound calls to our customers to schedule them for service.
11. Takes inbound calls from customers to schedule, coordinate and answer their questions.
12. Responds to incoming email correspondence in an articulate and comprehensible manner that enhances the overall customer experience.
13. Schedules appointments.
14. Routes calls to appropriate personnel.
15. Supports other members of the team
16. Complies with organizational policies and procedures.
17. Performs all other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE:

1. High School Diploma or equivalency required, some college or Associate Degree preferred.
2. Minimum of 2 years customer service experience in an office environment required, medical office preferred.
3. Experience with electronic health records and familiarity with Epic is preferred.
4. Bilingual (English/Spanish) preferred.

OTHER SKILLS AND ABILITIES:

1. Demonstrates ability and flexibility to work in other areas of the organization as needed.
2. Adheres to company’s policies and procedures.
3. Demonstrates required knowledge, skills, education for job functions.
4. Adjusts to changes in tasks and priorities. Seeks, accepts and acts on feedback.
5. Maintains and promotes a safe work environment.
6. Demonstrates excellent communication skills, both oral and written.
7. Demonstrates proficiency in computer applications such as Microsoft Excel, Power Point, Word and Outlook.
8. Displays positive outlook on the job and promotes professional behavior always.
9. Organizes and prioritizes work with minimum supervision.
10. Manages time efficiently and follows through on duties to completion.

Salary : $22 - $33