What are the responsibilities and job description for the Patient Scheduler position at Gracent?

We are looking for a Patient Scheduler to join our pediatric therapy team at our Naperville, IL center. We are looking for someone who is available Monday-Friday 8 : 30am-5 : 00pm and one Saturday a quarter from 7 : 00 am until 3 : 00 pm.

As a Patient Scheduler, your role is pivotal in creating a great end-to-end client experience. You'll learn to understand client needs and how you-along with our teams-can harness our multidisciplinary environment to ensure client satisfaction.

Our benefits :

Support and learning : We offer comprehensive training and support. In your first 90 days, you'll learn about our systems and services and have all the tools you need to create a great client experience.
Health, Dental, and Vision Insurance : Enjoy comprehensive coverage for your health and wellness.
401(k) with Company Match : Plan for your future with our 401(k) program.
Time Off : Benefit from flexible scheduling and paid time off for full-time employees to achieve a healthy work-life balance.
Team Building : Join a culture of collaboration and camaraderie. Participate in monthly social events with your team to build strong professional relationships.
Teladoc subscription (for full and part time employees, available day 1)
Calm app membership : Available for free to all employees and up to 5 friends / family.
We don't just encourage our teams to speak openly to management, make suggestions, and leave feedback, we empower them to do so. Join one or more of our committees to get involved in organizational initiatives. Be a part of our Experience Team, DEI Committee, Brand Ambassadors, and more!

Does this sound like you?

You have at least 1 year of experience in a customer-facing, customer-service role.

You've previously managed appointment scheduling for a medical office, coordinating with professionals and clients.

You have excellent oral, listening, communication and self-awareness skills.

Those who know you describe you as having unflappable patience and compassion . Autism affects each person in diverse ways, and you will need to provide consistent, calm care and follow-up.

You have the ability to work in a fast-paced environment with changing circumstances while maintaining a positive attitude.

You are committed to ongoing learning and professional development.

Your role as a Patient Scheduler :

As a member of our team, you will :

Coordinate the therapists' schedule at the beginning of each week based on clients' needs and the therapists' productivity requirements

Send welcome email packets to new client families

Review client's account to accuracy and document all client communication

Maintain daily volume of phone calls and emails

Attends weekly huddle meetings in center

Ensure that any service inquiries are answered and that follow-up is made as needed

Physical demands : The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required to sit, stand, bend and walk regularly; lift and / or move up to 45lbs pounds.

Visual and auditory ability enough for written and verbal communication.

The noise level in the work environment is usually moderate.

Our interview process :

We care deeply about our teams and the people who make them up. Our interview process is designed to make you feel like you know us and will be happy and fulfilled as a member of our team. We have a three-step interview process :

Video Interview : Get to know us, and let us get to know you! Our Recruiting team will dive into discussions about compensation, benefits, culture, and more. We want you to feel confident and informed about who we are.

In-Person Interview : Experience our environment firsthand! You'll head to the center, meet your future co-workers in the clinical team, and explore our facility. We want you to see the space and meet some of the people you'll be working with.

Virtual Leadership Interview : You'll connect with our Area Director and discuss hypothetical cases, your previous experience, and the growth you are looking to achieve. We want you to understand the support you'll receive while working with us!

Per hour

18-$22 USD

Salary : $18 - $22

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