What are the responsibilities and job description for the PATIENT SCHEDULER position at Sinai Chicago?
Summary:
Schedules outpatients for Rehabilitation Services (PT, OT, SLP, Audiology) and Schwab Physician Clinic.
- Answers and screens incoming phone calls in a professional manner.
- Warmly welcome and introduces yourself to customers.
- Displays hospital standards for telephone behaviors
- Schedules patients for initial evaluations, physician visits and ongoing therapy as indicated by ordering physician and therapist recommendations in a timely manner.
- Works with patient/family/caregivers to assign appropriate therapy times.
- Schedules patients for Schwab Rehabilitation Hospital transportation.
- Coordinates and communicates patient schedules with transport companies. Inform transport companies of schedules and any changes; discuss scheduling problems or issues with drivers and collaborate to resolve them.
- Follows up and executes requests for rescheduling and corrections on scheduled appointment errors.
- Communicates results with appropriate personnel.
- Maintains accurate outpatient schedules in Meditech scheduling module. Maintain communication with therapists of new patients and schedule additions/changes/issues.
- Collaborates with inpatient case managers, inpatient rehab therapists and acute care therapists to provide inpatients/acute patients with schedules prior to discharge.
WHAT YOU WILL NEED:
- High School diploma or equivalent required.
- Medical Terminology and some minimal college coursework preferred
MINIMUM WORK EXPERIENCE:
- Previous experience in healthcare reception, scheduling, insurance authorization or office management preferred
KNOWLEDGE & SKILLS: Bilingual in Spanish required. Basic proficiency in Microsoft Word and Excel.
Intermediate proficiency with Outlook.
Preference to those with prior experience using scheduling software.
REQUIRED LICENSES, CERTIFICATES, REGISTRATIONS: NONE
