Case Management Support Specialist- CAT

POSITION SUMMARY:

The Case Management Support Specialist will provide advocacy, coordination, and continuity of evidence-based care for individuals and families in need through a collaborative process of triage, assessment, planning, and communication. In addition, will participate as a member of a community-based multidisciplinary treatment team within Gracepoint's Community Action Team that supports children, families, and adolescents. The incumbent will report to the unit/department supervisor.

CORE BENEFITS

• Schedule Mon-Fri 8:00 am-4:30 pm
• Full Health/Dental/Vision/Disability Benefits, and 401(k) Matching
• Non-Profit Organization Student Loan Forgiveness
• Company Discount Program

QUALIFICATIONS:

• Bachelor’s degree within a Human Services-related discipline and at least 1 year of experience in the mental health field.
• Reliable transportation with liability insurance, an FL driver’s license, and a good driving record are required.
• Demonstrated competence in working with children and youth.
• Ability to read, analyze, and interpret clinical records, procedures, or governmental regulations and coordinate with multidisciplinary teams.
• The ability to write reports and document clinical activities and effectively communicate verbally with, provide information to, and respond to questions from managers, patients, service providers, managed care entities, family members, and other stakeholders.
• Spanish-Speaking Preferred.

WORK ENVIRONMENT:

High-paced, collaborative team performance with an emphasis on critical thinking and decision-making with guidance from program supervisor/manager. Climate-controlled office environments with frequent exposure to clients. The position may require travel within Hillsborough County via personal vehicle to facilitate client services in the home, school, and community.

FUNCTIONAL RESPONSIBILITIES INCLUDE:

• Manage and oversee the referral process for incoming cases, ensuring timely and efficient processing.
• Evaluate referral appropriateness by assessing the individual's needs, service criteria, and program eligibility.
• Communicate with referral sources and families to gather comprehensive historical information, medical records, and supporting documentation to determine service alignment.
• Maintain accurate records of referrals, decisions, and any additional required follow-ups to ensure a seamless intake process.
• Collaborate with clinical and administrative staff to facilitate smooth transitions into services.
• Completion of program intake and discharge process, thorough assessments, and coordination of community resources based on patient needs as per program requirements.
• Complete all clinical and administrative documentation based on established timelines as per program requirements.
• Communicate effectively and maintain cooperative relationships with internal and external resources.
• Maintain upkeep of the resource bank to ensure the accuracy of resource information.
• Develop service plans, treatment plans, and/or aftercare plans with clear goals and objectives as per program requirements.
• Maintain efficient workflow management and organization as per program requirements.
• Maintain proficient quality of clinical documentation as per program requirements.
• Other duties as assigned or needed as per program requirements.

PHYSICAL DEMANDS:

Abilities in reaching, bending, talking, sitting, carrying, standing, grasping, fine hand coordination, hearing, reading and writing, and remaining calm under stress. Ability to reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, or crawl. Specific vision abilities include close, distance, color, peripheral, depth perception, and the ability to adjust focus. Must be capable of lifting 50 pounds of dead weight alone. May be required to complete standing presentations.

COMPLIANCE RESPONSIBILITIES INCLUDE:

• Adheres to all applicable federal, state, local, and company-maintained standards of compliance, ethics, and policies concerned with the administration and delivery of agency services.
• Meets deadlines, requirements, and expectations as established by the supervisor, agency, and department.
• Completes administrative functions and data entry timely and accurate.

CUSTOMER SERVICE RESPONSIBILITIES INCLUDE:

• Provides exceptional customer service in all communications and interactions with staff and the general public.
• Maintains confidentiality and remains calm under stress.
• Assists staff with support in all areas of functional responsibility in a courteous, supportive manner.
• Maintains and exhibits servant leadership qualities and exceeds customers’ expectations.