What are the responsibilities and job description for the Membership Experience Intern position at GradGuard - College Life Protected?
As a Member Experience Intern , you’ll be the voice of GradGuard to our members and help us deliver on our promises to support students and their families through difficult moments. You must have excellent communication skills, empathy for others and a willingness to collaborate with our dedicated team.
For summer 2025 our anticipated dates are May 19 - September 12 ranging from 20-35 hours per week based in our Phoenix, AZ office.
Your Responsibilities
- Complete a paid orientation, to learn about GradGuard, insurance services, and your role on the Membership Experience Team.
- Create raving fans for GradGuard by delivering outstanding service to our members via our phone and email ticketing system.
- Be a solution finder when addressing our members' needs.
- Attend weekly department meetings to gain exposure to different skills and career paths.
- Maintain a library of knowledge to address member inquiries.
- Give direct feedback to management for trending inquiries, content, and any issues that may arise. You are the front-line and we value your insights on how to deliver the best possible experience.
- Complete special projects to learn about our business.
You Bring to the Table
Physical Demands / Working Conditions
About GradGuard
GradGuard is the authority on helping schools educate and protect students from the risks of college life.
As the #1 provider of college tuition and renters insurance, GradGuard’s pioneering protections have served more than 1.7 million students across 1,900 institutions.
Our national technology platform embeds innovative insurance protections into the enrollment processes of over 600 institutions, empowering schools to increase college completion rates and reduce the financial impact of preventable losses.
GradGuard supports College Life Protected, a social purpose entity that promotes research, professional development, and best practices that strengthen campus communities, families, society and the economic competitiveness of our nation.
GradGuard was recognized as one of the Top 100 Financial Technology Companies of 2024 by The Financial Technology Report, a RISE Internship Award winner, and a Phoenix Business Journal Best Places to Work finalist, GradGuard remains committed to innovation, excellence, and supporting students and families.
