What are the responsibilities and job description for the Membership Experience Specialist position at GradGuard?
Membership Experience Specialist
About the Job
As the leading provider of insurance products designed to help families protect their investment in higher education, we are looking for a Membership Experience Specialist that will be the voice of GradGuard with our members to ensure an exceptional member experience for college students and their parents across the customer life cycle.
Your Responsibilities
- Create raving fans for GradGuard through the delivery of outstanding service to our customers.
- Fulfill customer service and sales function. Either you currently are, or you are willing to become a nationally licensed agent.
- Be the voice of our customers and an advocate for their unique needs.
- Be an internal product expert that is capable of providing professional advice regarding the insurance needs of our customers, college students, and their families.
- Give direct feedback to management for marketing, customer trends, and suggestions. You are the front lines of our customer experience and we will value your insights on how to deliver the best possible experience.
- Use your creative mindset and create periodic content for our social media campaigns and/or blogs.
- Assist with special projects to ensure deadlines are met, support GradGuard products.
- Work closely with our summer intern program to provide mentorship and guidance.
You Bring to the Table
- Bachelor's degree from an accredited institution or have the equivalent in customer service experience.
- Effective communication with strong written and verbal skill sets.
- Positive and energetic attitude ready to work with a team.
- Attention to detail with a problem-solving mindset.
- Desire and capability to become licensed as a property and casualty insurance agent.
- Experience using Zendesk or other Call Management Systems.
- Typical work environment for a professional office space.
- Primarily a stationary role with occasional movement around the office.
- Constant use of a computer, keyboard, mouse, monitor, and other office equipment.
- Some evening and weekend work may be required depending on workload.
About GradGuard
GradGuard is the leading embedded insurance platform that helps schools educate and protect students from the risks of college life. Since our founding, we have pioneered the development of the most relevant insurance programs for the collegiate market. Today, we are the number one provider of tuition and renters insurance programs in the nation.
Why Join Us?
We've got processes that work, and products that people want. We've also cultivated a company culture based on three words: Respect. Grow. Thrive. Our unique workplace unites high-tech, higher education, and our people around our mission. All we need is you.
GradGuard Benefits
- Comprehensive medical, dental, and vision insurance coverage. GradGuard pays 100% of employee premiums and 75% of dependents' premiums.
- Unlimited Paid Time Off, plus holidays.
- Paid parental leave.
- Flexible in-office / work-from-home philosophy.
- Employee Education Assistance Program.
- 401(k) with a company match of up to 5% of your annual compensation.
- Short-term and Long-term disability.
- Term life insurance coverage with 100% of premiums paid for by GradGuard.
