What are the responsibilities and job description for the Helpdesk Support Representativ position at Grady Health System?
Job Description
SUMMARY
Via telephone or E-mail, provides and/or coordinates support in response to requests and problems reported by end users employed by or affiliated with Grady Memorial Hospital. This includes, but not limited to: mainframe, PC, printer, application, and software support. Function as a liaison between the support/service groups, vendors and Grady end users. Maintain and record every call and e-mail received for a request, problem, assignees and resolution, along with follow up on end user satisfaction.
Qualifications
SUMMARY
Via telephone or E-mail, provides and/or coordinates support in response to requests and problems reported by end users employed by or affiliated with Grady Memorial Hospital. This includes, but not limited to: mainframe, PC, printer, application, and software support. Function as a liaison between the support/service groups, vendors and Grady end users. Maintain and record every call and e-mail received for a request, problem, assignees and resolution, along with follow up on end user satisfaction.
Qualifications
- Associates Degree OR One (1) to three (3) years of experience providing “Help Desk” Services or in lieu of experience will consider an individual with a combination of Computer Science or related education and/or experience in computer system operations, system analysis, or systems coordination in a similar environment.
- Excellent proven verbal and written communication skills.
- Highly motivated and organized to optimize available resources to maintain an acceptable level of system(s)availability and service to end users.
- Able to function in both independent and team situations.
- Available to work rotating shifts including weekends and holidays
- Willing to provide on-call support 24 hours a day, seven days a week as requested.
