What are the responsibilities and job description for the Lead Service Technician position at Grady Management, Inc.?
Job Description
About Us:
Shaping communities since 1965, Grady Management, Inc. is a leading property management company with a diverse portfolio across Maryland and Virginia. Our passion for delivering excellence in customer service is driven by our motto: Exceptional People, Exceptional Communities. Our team is at the heart of our success and is committed to creating communities that our residents are proud to call home.
Job Summary
We are seeking an experienced and dynamic Lead Service Technician to join our team at Courts of Madison Apartments in Silver Spring, MD. The ideal candidate will be responsible for overseeing all aspects of maintenance operations. This includes leading the maintenance department, ensuring resident satisfaction, coordinating team schedules, and maintaining the physical condition of the property to the highest standards.
This position is currently eligible for quarterly nondiscretionary bonuses up to 10% of their salary, annually.
Your Responsibilities
Are you ready to make a difference and grow with a company that values its people and communities? Interested candidates are invited to submit their resume outlining their relevant experiences above. Grady Management, Inc. is an equal opportunity employer, and is proud of our commitment to diversity and creating an inclusive, equitable environment for all employees
Company Description
Grady Management was founded March 1965 and has grown to be a full-service Residential, Commercial & Real Estate Consulting Firm. Located in Silver Spring, Maryland, our company oversees multi-million dollar income producing real estate around the MD, VA & DC Metro area.
The main focus of Grady Management is to maintain the quality of real estate and provide environments where people wish to live and work while at the same time enhancing returns on investment. This framework presents a win-win situation for both owners and residents and the long term health of the properties. Our motto "Exceptional People Exceptional Communities" is more than just words for thousands of people living at communities managed by Grady Management.
We are an Accredited Management Organization (AMO)- a designation given by IREM, the Institute of Real Estate Management. Grady Management is in company with only three percent of management companies nationwide that hold that designation.
Grady Management was founded March 1965 and has grown to be a full-service Residential, Commercial & Real Estate Consulting Firm. Located in Silver Spring, Maryland, our company oversees multi-million dollar income producing real estate around the MD, VA & DC Metro area. The main focus of Grady Management is to maintain the quality of real estate and provide environments where people wish to live and work while at the same time enhancing returns on investment. This framework presents a win-win situation for both owners and residents and the long term health of the properties. Our motto "Exceptional People Exceptional Communities" is more than just words for thousands of people living at communities managed by Grady Management. We are an Accredited Management Organization (AMO)- a designation given by IREM, the Institute of Real Estate Management. Grady Management is in company with only three percent of management companies nationwide that hold that designation.
About Us:
Shaping communities since 1965, Grady Management, Inc. is a leading property management company with a diverse portfolio across Maryland and Virginia. Our passion for delivering excellence in customer service is driven by our motto: Exceptional People, Exceptional Communities. Our team is at the heart of our success and is committed to creating communities that our residents are proud to call home.
Job Summary
We are seeking an experienced and dynamic Lead Service Technician to join our team at Courts of Madison Apartments in Silver Spring, MD. The ideal candidate will be responsible for overseeing all aspects of maintenance operations. This includes leading the maintenance department, ensuring resident satisfaction, coordinating team schedules, and maintaining the physical condition of the property to the highest standards.
This position is currently eligible for quarterly nondiscretionary bonuses up to 10% of their salary, annually.
Your Responsibilities
- Prioritizes and assigns maintenance requests, coordinating staff schedules.
- Manages inventory, purchasing, and budget control for maintenance materials.
- Maintains accurate maintenance records, logs, and preventative maintenance schedules.
- Conducts daily inspections, performs proactive repairs, and responds to resident maintenance requests.
- Oversees move-ins, move-outs, and contract maintenance services.
- Complete other duties as assigned or requested.
- Bilingual (English/Spanish) is a plus.
- Valid driver’s license and reliable transportation required for daily onsite use.
- Minimum of 18 months experience in apartment maintenance.
- CFC Type II or Universal Certification and heat pump experience preferred.
- Must be available for after-hours emergency maintenance calls, including nights and weekends.
- Basic computer skills required.
- Comprehensive Health & Wellness Benefits – Enjoy high-quality health, vision, and dental coverage, plus company-paid Life Insurance and Long-Term Disability (LTD).
- 401(k) Retirement Savings – Secure your financial future with our 401(k) plan, which includes a competitive company match.
- Generous Time Off – Enjoy a combination of vacation, sick leave, and paid holidays to relax, recharge, and take care of what matters most.
- Career Development Opportunities – Grow with us through internal career opportunities and pathways for advancement.
- Training and Education Assistance - We are committed to your growth and development, offering educational support, including internal training programs and financial assistance through our Educational Assistance Policy.
- Referral Bonuses – Earn bonuses for referring great employees to our team.
- Industry Associations & Networking Opportunities – As a Grady Management team member, you’ll have access to an extensive network of industry associations and affiliations, such as MMHA, AOBA, PMA, IREM, and NVAA.
- Make a Difference – Give back through our Grady Gives Back program, supporting initiatives that positively impact the communities we serve.
Are you ready to make a difference and grow with a company that values its people and communities? Interested candidates are invited to submit their resume outlining their relevant experiences above. Grady Management, Inc. is an equal opportunity employer, and is proud of our commitment to diversity and creating an inclusive, equitable environment for all employees
Company Description
Grady Management was founded March 1965 and has grown to be a full-service Residential, Commercial & Real Estate Consulting Firm. Located in Silver Spring, Maryland, our company oversees multi-million dollar income producing real estate around the MD, VA & DC Metro area.
The main focus of Grady Management is to maintain the quality of real estate and provide environments where people wish to live and work while at the same time enhancing returns on investment. This framework presents a win-win situation for both owners and residents and the long term health of the properties. Our motto "Exceptional People Exceptional Communities" is more than just words for thousands of people living at communities managed by Grady Management.
We are an Accredited Management Organization (AMO)- a designation given by IREM, the Institute of Real Estate Management. Grady Management is in company with only three percent of management companies nationwide that hold that designation.
Grady Management was founded March 1965 and has grown to be a full-service Residential, Commercial & Real Estate Consulting Firm. Located in Silver Spring, Maryland, our company oversees multi-million dollar income producing real estate around the MD, VA & DC Metro area. The main focus of Grady Management is to maintain the quality of real estate and provide environments where people wish to live and work while at the same time enhancing returns on investment. This framework presents a win-win situation for both owners and residents and the long term health of the properties. Our motto "Exceptional People Exceptional Communities" is more than just words for thousands of people living at communities managed by Grady Management. We are an Accredited Management Organization (AMO)- a designation given by IREM, the Institute of Real Estate Management. Grady Management is in company with only three percent of management companies nationwide that hold that designation.
