What are the responsibilities and job description for the Help Desk Technician - Level 2 / 3 position at Graffen Business Systems?
Job Description
Job Description
Graffen is an IT Consulting / Managed IT provider in Conshohocken, PA. and we're looking for Help Desk Engineer candidates to help support our clients. Our culture drives close and personal support and we're looking for a new team member to support our growth.
Job Responsibilities :
- Follow detailed processes to deliver consistent results
- Provide support of Microsoft’s core business applications and other line-of-business applications
- Provide support of computer hardware, including workstations, servers, printers, and telephony devices
- Provide support of network hardware, including WAN and LAN connectivity, switches, routers, firewalls and wireless access points
- Provide support of network security solutions
- Provide support and management of VoIP systems
- Provide support of Active Directory users and structures : OUs, sites, GPOs, trust relationships, etc.
- Provide support of backup and disaster recovery solutions
- Provide basic support of VPNs and RDS
- Monitor system alerts and notifications through RMM tool, and respond accordingly through service tickets
- Provide after-hours support per scheduled on call rotation
- Become the subject matter expert in assigned technology
Qualifications :
