Position Overview

Our Network Operation Center (NOC) team serves as the first line of defense against network disruptions and failures by continuously monitoring the performance and health of our clients’ networks 24 hours per day, seven days per week.  The NOC team is responsible for detecting anomalies and either taking steps to prevent problems or quickly resolving issues as they emerge. As a NOC Tech, you will provide troubleshooting and remediation for client network support issues typically generated by network/system monitoring and management tools.  This role consists of both field work and in-office phone and remote support.  

Schedule:

• Primary Schedule - Please note we have currently have two NOC roles open. 
  • Role #1 - schedule is 8pm – 6am Monday, Tuesday, Wednesday, and Thursday nights (working remotely)
  • Role #2 - schedule is 8pm - 8am Friday, Saturday, and Sunday nights (working remotely)
• Alternate Schedule – While the primary schedule is as stated above, candidates must be willing and able to work alternate days (including Fridays, Saturdays, and Sundays) up to 10% of the time to cover for colleagues on PTO.
• Schedule flexibility is a key requirement for this position.

Essential Duties & Responsibilities:

• Remediate and resolve assigned client support requests which may include:

• Network security/firewall issues- Internet access, VPN, DNS issues
• Network switching/routing issues- Wireless network access issues
• Network Server performance issues- Data/Voice circuit issues
• Enterprise productivity/MS Office/Exchange/O365
• Server based OS support/directory services- Complex End User Issues

• Remediate and resolve network and systems alerts and alarms such as:

• Wide and Local Area Network Connections- Network Servers
• Enterprise Backup Systems- Firewall Security
• Enterprise Anti-Virus Systems- VOIP Systems
• Utilizing remote monitoring tools to assist in proactive network/systems support

• Support Cloud and Data Center services such as:

• Offsite Back up - Anti-Spam/Anti-Virus- Collaboration solutions
• Virtual Servers/Cloud Hosting- DNS Administration
• Email Encryption- Remote Desktop Gateway- Citrix
• Equipment inspection- Smart Hands for Colocation
• Data Center Inspection and Maintenance protocols- Facility Inspection Rounds
• Data Center Check In/ Escort and Security Procedures

Preferred Skills:

• Bachelor’s Degree in a technical field preferred, but not required
• Previous experience in a technical role strongly preferred; preference given to candidates with experience working within a managed services environment
• Engineer-level or Vendor certification preferred (i.e. MCSE, CCNP, MCITP)
• Basic understanding of networking / troubleshooting
• Tech savvy with an ability to quickly learn new technical concepts and skills  
• Highly developed customer service skill set
• Must be able to communicate effectively, both verbal and written, with a broad range of individuals at all levels.  
• Resourceful in getting things done, self-starter, productive working independently or collaboratively – ours is a fast-pace entrepreneurial environment with performance expectations and deadlines  
• Inquisitiveness and an eagerness to learn new technologies and apply concepts to real world problems  
• Share our values: growth, relationships, integrity, and true grit  

What's in it for You?

• Opportunity to work with a rapidly expanding tech company
• Opportunity to work with cutting-edge technology in a casual, fun environment
• Opportunity to be a part of a local company committed to making a difference in our community
• Competitive salary and benefits package including health, vision, dental, and life insurance