What are the responsibilities and job description for the IT/Helpdesk Specialist position at Graham Corporation?
Job Duties:
• Manage the configuration and operation of client-based computer operating systems
• Installs system images and verifies that security software is installed and configured
• Create, change, and delete user accounts per request
• Install and test computer-related equipment
• Provides helpdesk support by trouble-shooting and resolving helpdesk tickets or escalating to IT Management as
appropriate
• Diagnoses and resolves end-user network or local printer problems, PC desktop and laptop hardware/software
problems, e-mail, Internet and local-area network access problems
• Installs and configures computers, printers and other peripherals
• Ability to communicate –oral or written - technical information to all levels of end-users
• Maintains various programs and small projects
• Performs other related duties as required and assigned
