What are the responsibilities and job description for the IT/Helpdesk Specialist position at Graham Manufacturing?
Job Duties
- Manage the configuration and operation of client-based computer operating systems
- Installs system images and verifies that security software is installed and configured
- Create, change, and delete user accounts per request
- Install and test computer-related equipment
- Provides helpdesk support by trouble-shooting and resolving helpdesk tickets or escalating to IT Management as
- Diagnoses and resolves end-user network or local printer problems, PC desktop and laptop hardware/software
- Installs and configures computers, printers and other peripherals
- Ability to communicate –oral or written - technical information to all levels of end-users
- Maintains various programs and small projects
- Performs other related duties as required and assigned