Level One IT Support Technician

Join Our Dynamic Team as a Level 1 IT Support Technician!

Are you ready to embark on an exciting journey in the ever-evolving world of information technology? GrahamGolden Technologies (GGT) is a leading information technology managed services provider, and we are seeking a highly motivated Level 1 IT Support Technician to join our supportive and collaborative team. At GGT, we pride ourselves on our ability to efficiently solve both simple and complex technical issues while maintaining excellent communications and meeting client and project goals. We value hard work and celebrate our shared accomplishments, creating a positive and rewarding work environment.

Who We Are:

GGT provides user, desktop, and infrastructure technical support to a diverse range of SMB clients, including commercial and non-profit organizations. As a Level 1 IT Support Technician, you will be an integral part of our team, helping us deliver top-notch IT solutions to our valued clients.

What We're Looking For:

We are seeking a smart, competent, and strategic thinker with one to three years of IT support experience and at least one technical certification. The ideal candidate should have a bachelor's degree in a computer-related field and a passion for continuous learning and career advancement. You should be comfortable explaining technical information to non-technical users and executives, showcasing your excellent communication skills.

Key Responsibilities:

• Provide first-line technical support to customers via phone, email, or in person, and assist them in troubleshooting hardware and software issues.
• Diagnose and resolve basic computer problems related to operating systems, applications, and network connectivity.
• Install, configure, and maintain computer systems and peripheral devices.
• Collaborate with senior technicians and other IT staff to escalate complex issues and ensure prompt resolution.
• Record, track, and document all support activities and solutions in our ticketing system.
• Educate end-users on basic computer usage and best practices to enhance their overall IT experience.
• Respond to remote monitoring and alerts promptly.

Opportunities for Growth:

Depending on your experience and abilities, you may have the chance to contribute to additional areas, such as:

• Basic network deployments.
• Implementing security measures.
• Supporting Windows Server, Microsoft Azure, and other cloud SaaS.

Requirements:

At GGT, we believe in collaboration and close-knit teamwork. This position is in-office and technicians are required to drive to work daily to cover planned and unplanned client site visits. Technicians must also be able to lift and carry PCs and other equipment when needed. Occasional after-hours and weekend work may be necessary when projects demand, and all team members rotate into an on-call schedule every few weeks (though on-call demand is rare). This position is based in Denver, Colorado, and all candidates must be authorized to work in the US.

Compensation and Benefits:

Compensation includes a competitive salary based on experience and education, a performance-based bonus plan, and a comprehensive benefits package that includes paid vacation, paid sick time, paid holidays, 401(k) with employer match, and employer-paid healthcare, dental, and disability coverage, to name a few.

Apply Today to Join the GGT Family:

Don't miss this fantastic opportunity to work with a small, nimble, and dynamic firm in a cool building at the edge of downtown Denver with lots of common areas and lots of original artwork. Every team member has a private office with a private or shared kitchenette. We enjoy periodic team-building events, including birthday celebrations and happy hours at our courtyard grill or in our employee lounge (with ping-pong and pool tables, retro video game consoles, a popcorn machine, and Colorado microbrews on tap)!

If you have the skills, energy, and attitude to be a valuable asset to our team, we want to hear from you! Please submit your resume along with a cover letter expressing your interest in joining our dynamic team.