Customer Data Analyst (Hybrid)

Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.

We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.

The Customer Data Analyst will use standardized research processes to enhance Grainger's understanding of our customers. You will work with Customer Information Analysts, Process Engineers, Technology Developers, and Business Leaders to eliminate process waste, use scale opportunities, improve activities, and automate routine work. By making applicable customer information available, we help Grainger market, sell, and provide the best products and solutions that meet the needs of our customers. You will report to Manager, Customer Information Research.

• Curate and supplement customer information for all of Grainger, through online research, with an emphasis on identifying qualified prospects and segmenting Grainger's current customers

• Contribute to development and continuous improvement of standard research processes

• Implement processes that create customer information, e.g. conducting online research on customers to confirm which industry a location is in

• Contribute to quantitative analysis - with support, write SQL and conduct exploratory data analysis

• Present and defend work with peers

• Develop an understanding of the US MRO market - what customers exist in which industries, and how attractive are they to Grainger?

• Statistics, basic data visualization and analytics tools such as: Tableau, SQL and/ or R/Python

• Desire to develop technical and quantitative skills

• 1-3 years of data analytics/research experience

• One plus years post-undergraduate experience

• Bachelor's degree (preferred)

This is a HYBRID position which requires in-office attendance 3 times a week (Lake Forest, IL). Relocation assistance is not provided for the role.

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice to meet our team members' individual needs. Check out some of the rewards available to you at Grainger.

• Benefits starting on day one, including medical, dental vision and life insurance

• 6% 401(k) company contribution each pay period with no personal contribution required

• Employee discounts, parental leave, tuition reimbursement, student loan refinancing, free access to financial counseling, education and more.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment. With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.

#LI-Hybrid