Night Auditor

The Property:

The Grand Adirondack Hotel looks to its storied past through a modern lens be a vibrant hub in the heart of Lake Placid for travelers and locals alike. It is designed for those with an appreciation for new adventures and the laid-back luxury of the Grand Adirondack hotels of the past.

Whether you are seeking to work at a place that inspires you, allows you to grow with new opportunities, work beside teammates who feel like family, or take advantage of everything the Adirondacks have to offer on your down time, the Grand Adirondack Hotel helps you live life to its fullest, no matter how you define it. We’re looking for team members committed to providing authentic, down-to-earth service at its finest.

Position Summary:

Verifies the correctness of guest accounts by balancing each department's income. Posts room and tax and local phone charges to guest folios. Check in and check out guests, assist guests with all needs.

Essential Job Functions:

1. Completes posting of all charges.

2. Receives and records guest payments.

3. Prepares revenue report remembering to include all day rates.

4. Posts room, tax, and local calls for the day. Total room revenue should balance to room revenue report.

5. Prepares revenue report remembering to include all day rates.

6. High balance credit report must be completed indicating all balances in guest ledger of cash customers with debit balances. Folio balances over $500 should also be recorded. This report is to be given to the Manager daily for his/her review. Copies are to be retained on the property level and originals sent to home office.

7. Prepare and have ready by 7 a.m. each day the Housekeeper's Report, listing the status of check-outs, stay, over, vacant, and out-of-order rooms for the night just ended.

8. Reconcile Banquet Department using banquet bills.

9. Prepare "cash only" list for food and beverage outlets.

10. Assigns rooms in a courteous and efficient manner to all incoming guests.

11. Maintains the daily walk-in reservation count sheet.

12. Pays special attention to the phone and follows the basic rules of courtesy.

13. Records and makes all wake-up calls properly.

14. Provides information to guests in a courteous manner.

15. Must have complete knowledge of policies and procedures to be followed in emergency situations.

16. Completes the night audit by change of shift at 7 a.m. Gives information to other department heads, especially any information relating to the morning's breakfast business and meeting set-ups.

17. Handles all internal control items as hotel policies and procedures dictate.

18. Sees that all reports and vouchers required are on the General Manager's desk for review and approval.

Positions Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Be able to communicate and understand the predominant language(s) of the restaurant’s trading area.

• Have knowledge of hotel operations, generally involving at least three years of hotel experience.

• Possess excellent basic math skills and can operate a cash register or POS system.

• Be able to work in a standing position for long periods of time (up to 8 hours).

• Must have the stamina to work 40 to 50 hours per week.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions form groups of managers, clients, customers, and the public.

Minimum Knowledge:

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Must speak, read, and write proficient English

Formal Education and Job-Related Experience:

High School diploma or equivalent and/or one – two years related experience and/or training

License, Registration, and/or Certification required: None

External and Internal Personal Contact

Communications: Daily- Verbal and Written

Monthly- Participating in Meetings

Teamwork and Collaboration: This job is part of a formal work team within the department.

Working Conditions and Physical Effort

Stress Load: Regular exposure to stresses.

Workload Fluctuation: The workload required to perform this job requires ability to adapt to change.

Manual Skills: Must have some computer skills

Physical Effort: While performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.

The physical activity normally entails the following attributes.
Position is expected to:

• Stand more than 2/3 of the time
• Walk more than 2/3 of the time
• Sit less than 1/3 of the time
• Reach with hands and arms more than 2/3 of the time
• Lift up to 50 pounds.
• Push / pull up to 50 pounds

Physical Environment: Indoor, office environment.

Work Schedule: 11 PM until 7 AM

Occupational Risks: there are inherent risks associated with the restaurant and resort industry and may be required to take a safety training seminar.

Ergonomics Risks: The position has ergonomic risks that must understood i.e., typing, lifting, carrying, etc.

Safety: Responsible for adhering to all safety policies and procedures of the property.

Must possess the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Protect the assets of the property.
• Maintain professional appearance and behavior when in contact with customers and fellow employees.
• Follow policies and procedures in training manuals and the employee handbook.
• Always remember our partnership with our clients, fellow employees, and investors to provide quality service and maintain profitability.
• Establish self-improvement goals by staying current with necessary training requirements for this position.
• Regular attendance in conformance with property standards is essential to the successful performance of this position.
• Recognize that despite all efforts the company makes, the ultimate responsibility for employee health and safety rests directly with the individual. It is a condition of employment for all employees to conduct their duties in a safe and healthful manner.

Job Types: Full-time, Part-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Required)
• Hotel experience: 1 year (Required)
• Accounting: 1 year (Required)

Work Location: In person

Salary : $20