Overnight Valet Attendant

The Property:

The Grand Adirondack Hotel looks to its storied past through a modern lens be a vibrant hub in the heart of Lake Placid for travelers and locals alike. It is designed for those with an appreciation for new adventures and the laid-back luxury of the Grand Adirondack hotels of the past.

Position Summary:

As a member of the guest service team, the Valet Driver must have excellent customer service and driving skills. Must always demonstrate a sense of professionalism and courtesy that earns the trust of customers. Guest Services provides a wide variety of services and courtesies to our guests.

Essential Job Functions:

1. Open hotel main doors and assist guests/visitors entering and leaving the property.

2. Assist guests with opening/closing vehicle doors.

3. Welcome guests and visitors with appropriate greetings of the day.

4. Acknowledge and greet guests within 25 to 30 seconds and provide professional, fast, and friendly service.

5. Able to communicate parking procedures to guests/visitors.

6. Tag guest vehicle keys with date & time, registration number, make/model, room number or contact number of the guest.

7. Provide correct counter token or receipt of valet parking to the guest.

8. Verify guests token or receipt with the one attached to the key before handing over keys or vehicle to the guest.

9. Able to effectively park and retrieve guests’ cars without causing damage to the vehicle.

10. Ability to drive and operate manual and automatic transmission vehicles.

11. Able to provide guests with information regarding property facilities, amenities, services, hours of operation.

12. Able to provide guests with direction and local areas of interest and activities.

13. Monitor and direct personal and commercial vehicle traffic on property, including guest vehicles, taxi cabs, limousines, and buses.

14. Ensure vehicles are legally parked and to maintain a smooth and efficient flow of traffic.

15. Responsible for maintaining the security of vehicles and all belongings kept inside the car and vehicle keys.

16. Responsible for following up with guests to ensure their requests or problems have been met to their satisfaction.

17. Responsible for opening and closing parking area or facility.

18. Document and report all vehicle incidents like damages, accidents, theft, missing articles etc.

19. Review shift logs/daily memo and document any relevant details or information in logbook.

20. Report accidents, injuries, and unsafe work conditions to the supervisor or manager.

21. Monitor and maintain safety, security, and cleanliness of parking areas, portico and behind the valet stand.

22. Responsible to report any security or safety problems, safety hazards and potential security problems to the supervisors.

23. Re-route traffic when parking facility reaches maximum capacity and ensure staff is informed.

24. Ability to de-escalate situations and react calmly and effectively in non-emergency and emergency situations.

25. Interact professionally with guests, local law enforcement and other authorities.

26. Strong guest service skills.

27. Previous security experience in hotel setting is preferred but not required.

28. Ability to observe, comprehend, and plan situation management of all guest accidents, damage, loss, or incidents with clear written documentation.

Positions Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

· Clean Driving record

· Ability to communicate professionally

· Customer service experience and friendly demeanor

· Ability to work in a standing position for hours at a time

· Accountability and personal integrity are essential as the nature of the position allows access to a client's personal and private information

· Ability to multitask and tend to several customers at once

· Organizational skills are necessary to quickly recall the location of vehicles and their appropriate keys

· Ability to effectively present information and respond to questions from managers, clients, customers, and the public.

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Compensation Package:

• Tips

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Overnight shift
• Overtime
• Weekends as needed

License/Certification:

• Driver's License (Required)

Shift availability:

• Overnight Shift (Required)

Work Location: In person

Salary : $14