What are the responsibilities and job description for the Pontoon Guide Utility position at Grand Canyon Resort Corporation?
HUALAPAI PREFERENCE
Position: Pontoon River Guide/Utility
Department: Pontoon at GCW
Classification: Non-Exempt
Salary Range: H4
Supervisor: Pontoon Supervisor
Disclaimer: Position Description is not meant to encompass all aspects of this position, other departmental duties will be assigned as needed.
Position Summary:
Operates pontoon boats and conducts river tours for guests at Grand Canyon West. Greets, orientates and provides information to customers regarding their pontoon trip, geology of the Grand Canyon and the Colorado River, the history and culture of the Hualapai and other points of interest. Answers any other questions regarding Grand Canyon West locations and operations. Assists guests loading and unloading onto the pontoon boats and provides a safety orientation at the beginning of the trip. Inspects all equipment prior, during and upon conclusion of each river trip ensuring there are no defects or damage and that general safety precautions have been followed. Creates an environment that lets customers focus on the excitement of their trip. Ensures guests have an outstanding experience. Team members will also be required to assist in other aspects of the department as needed. This could include but not limited to; helping with maintenance of boats, cleaning and maintenance of docks, and other duties as assigned.
Duties & Responsibilities:
- Safely operate pontoon boats, always following proper safety protocols.
- Greet and orientate guests regarding their river trip and provide information regarding the Grand Canyon and Colorado River, Grand Canyon West locations and Hualapai history and culture.
- Load and unload guests onto pontoon boats. Provide a safety orientation at start of trip.
- Provide guests with safety information, weather reports, water level information and other pertinent information regarding their pontoon experience.
- Engage all guests on pontoon trips and create an environment that lets guests experience the excitement of their trip.
- Inspect all equipment prior to, during and upon conclusion of river trips ensuring no defects or damage and following general safety precautions.
- Perform other work-related duties as assigned.
Knowledge and Abilities:
- Ability to safely operate pontoon boats and conduct safety inspections of equipment.
- Ability to interact with guests and tour groups and provide prompt, outstanding customer service while providing information.
- Ability to communicate in a clear concise manner while being personable, courteous and friendly.
- Ability to discuss all aspects of the Grand Canyon, the Colorado River, Grand Canyon West, Hualapai history and culture and the pontoon trip experience.
- Ability to work in a team environment, multi-task efficiently and maintain positive working relationships.
- Possess CPR/First Aid Certificate. Must pass physical examination regarding ability to perform strenuous capabilities of position.
- Attend and complete Hualapai River Running Guide training.
Qualifications:
- Good oral communication skills and strong interpersonal skills.
- Valid Driver’s License with clean driving record preferred.
- High School Diploma or GED.
- Experience working with visitors required.
- Preference given to Hualapai Tribal members
Working Conditions:
Position requires ability to work outdoors for long periods of time, regardless of weather conditions. Must be able to work varying schedules, weekends and holidays. Must be able to perform strenuous activities and lift heavy loads.
Applicant must pass a pre-employment drug screen and extensive background check may be required. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, sexual orientation or physical disability. However, preference may be given to persons of Indian decent in accordance with Public law 88-353, Section 703 (7-2-71) and Public Law 93-638, Section 7B
Revised: (4/16/21)
