Director of Hotel, Retail and Resort

The Opportunity

The Director of Hotel, Retail, and Resort is responsible for the strategic direction, administration, and coordination of all activities within the hotel, retail, and resort divisions. At the Hinckley property, this role also extends to overseeing golf operations. The director aims to drive business growth while maintaining high standards of Guest satisfaction and operational excellence across all venues, ensuring each property meets its specific operational needs and opportunities.

What You Get to D

• oDevelop and implement effective strategies and operational plans for the hotel, retail, and resort divisions, ensuring alignment with the company’s mission and growth objectives
• .Oversee all departmental functions, ensuring seamless operations, high-quality guest service, and compliance with organizational standards and regulations
• .Manage financial budgets, forecasts, and resource allocation efficiently to maximize profitability and ensure the financial health of the departments
• .Establish and maintain operational unity and personnel performance standards across all areas of responsibility
• .Serve as a key liaison with other executive leaders, stakeholders, and the community, enhancing the organization’s public profile and operational impact
• .Regularly review market trends and business performance, adjusting strategies as needed to respond to industry and economic shifts
• .Foster a culture of innovation, teamwork, and continuous improvement within the departments
• .Recruit, mentor, and develop a high-performing management team, focusing on talent development and leadership succession

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Leadershi

• p Collaborate with the Assistant General Manager to review achievements and discuss needed changes in goals or objectives resulting from current or projected future status or condition
• s.Communicate status reports to executive MLCV Team and respective Casino Teams (and participate in the review of business initiatives
• ).Provide senior management with insight and guidance on hospitality matter
• s.Plan growth opportunities for those Associates who display the necessary skills, motivation, and attitude to progress within the company; provides for the fair and equitable treatment of all Hospitality Associates while also creating development opportunities and serving as a mentor for Mille Lacs Band members within the departmen
• t.Ensure compliance with all company policy and procedures including utilizing Grand Casino’s company values and behaviors and servant leadership style approach while upholding company’s key values and brand standard

s.
What We Look for in a Per

• sonServes and develops others by building relationshi
• ps.Fosters an inclusive workplace where inclusion and individual differences are valu
• ed.Collaborates across boundaries to achieve common goa
• ls.Aligns organizational objectives and practices with Mille Lacs Band traditions or interests as appropria
• te.Sets direction and influences others to translate vision into acti
• on.Demonstrates drive for continued personal and professional grow

th.
What We Offer

• YouWe have a fun, energetic personality and are adventurous, creative, and open min
• ded.We strive to lead through our seven (7) values in all that we do. (Wisdom, Love, Respect, Truth, Humility, Bravery, and Hone
• sty)Our foundation of Servant Leadership is a philosophy that embodies and fosters empowerment, decision-making and engagement across all levels of the organizat
• ion.We are a career accelerant, which means developing our Associates is one of our main priorit
• ies.We provide a space for Associates and others to bring who they are to work and impart a sense of purp
• ose.A variety of competitively priced health benefits and supplemental insurances, parental leave, 401k, tuition reimbursement, birthday, and anniversary gi

fts.
What Qualifie

• s YouBachelor’s degree from a four-year college or university in a Business-related field or Minimum of 8 years progressive Hospitality leadership experience requ
• ired.A minimum of five (5) years progressive management experience required to include managing projects, operational function and departmental bud
• gets.Proven track record of successfully managing multi-unit operations in a hospitality environ
• ment.Previous managerial operations experience for hotels with 300 hotel r
• ooms.Knowledge and full understanding of financial planning, profit and loss statements, and budget forecas
• ting.Experience in growing hotel revenue and utilization of LMS systems in hotels with more than 500 r
• ooms.Must be able to secure a license from Gaming Regulatory Authority (
• GRA).Responsible for following all relevant Detailed Gaming Regulations (DG
• R’s).Mille Lacs Band Member and American Indian preference will be exercised in the hiring pro

cess.
Preferred Qualific

• ationsServ-Safe Certific
• ation.Alcohol Awareness Certific

ation.
Must Have

• SkillsExcellent guest services, communication, organizational, and analytical
• skills.Strong financial acumen and experience managing a complex
• budget.Exceptional leadership skills, with an ability to motivate and guide a divers
• e team.Results driven, highly motivated and self-di
• rected.Collaborative team player with great interpersonal
• skills.Detail oriented, with strong analytic and problem-solving
• skills.Ability to initiate improvements in financial systems and pro
• cesses.Ability to understand a problem, structure the analysis needed to solve it and come up with innovative and insightful solutions and recommend
• ations.Effectively present information to top management and public