What are the responsibilities and job description for the Director of Hotel, Retail and Resort position at Grand Casino?
The Opportunity
The Director of Hotel, Retail, and Resort is responsible for the strategic direction, administration, and coordination of all activities within the hotel, retail, and resort divisions. At the Hinckley property, this role also extends to overseeing golf operations. The director aims to drive business growth while maintaining high standards of Guest satisfaction and operational excellence across all venues, ensuring each property meets its specific operational needs and opportunities.
What You Get to Do
Develop and implement effective strategies and operational plans for the hotel, retail, and resort divisions, ensuring alignment with the company’s mission and growth objectives.
Oversee all departmental functions, ensuring seamless operations, high-quality guest service, and compliance with organizational standards and regulations.
Manage financial budgets, forecasts, and resource allocation efficiently to maximize profitability and ensure the financial health of the departments.
Establish and maintain operational unity and personnel performance standards across all areas of responsibility.
Serve as a key liaison with other executive leaders, stakeholders, and the community, enhancing the organization’s public profile and operational impact.
Regularly review market trends and business performance, adjusting strategies as needed to respond to industry and economic shifts.
Foster a culture of innovation, teamwork, and continuous improvement within the departments.
Recruit, mentor, and develop a high-performing management team, focusing on talent development and leadership succession.
Leadership
Collaborate with the Assistant General Manager to review achievements and discuss needed changes in goals or objectives resulting from current or projected future status or conditions.
Communicate status reports to executive MLCV Team and respective Casino Teams (and participate in the review of business initiatives).
Provide senior management with insight and guidance on hospitality matters.
Plan growth opportunities for those Associates who display the necessary skills, motivation, and attitude to progress within the company; provides for the fair and equitable treatment of all Hospitality Associates while also creating development opportunities and serving as a mentor for Mille Lacs Band members within the department.
Ensure compliance with all company policy and procedures including utilizing Grand Casino’s company values and behaviors and servant leadership style approach while upholding company’s key values and brand standards.
What We Look for in a Person
Serves and develops others by building relationships.
Fosters an inclusive workplace where inclusion and individual differences are valued.
Collaborates across boundaries to achieve common goals.
Aligns organizational objectives and practices with Mille Lacs Band traditions or interests as appropriate.
Sets direction and influences others to translate vision into action.
Demonstrates drive for continued personal and professional growth.
What We Offer You
We have a fun, energetic personality and are adventurous, creative, and open minded.
We strive to lead through our seven (7) values in all that we do. (Wisdom, Love, Respect, Truth, Humility, Bravery, and Honesty)
Our foundation of Servant Leadership is a philosophy that embodies and fosters empowerment, decision-making and engagement across all levels of the organization.
We are a career accelerant, which means developing our Associates is one of our main priorities.
We provide a space for Associates and others to bring who they are to work and impart a sense of purpose.
A variety of competitively priced health benefits and supplemental insurances, parental leave, 401k, tuition reimbursement, birthday, and anniversary gifts.
What Qualifies You
Bachelor’s degree from a four-year college or university in a Business-related field or Minimum of 8 years progressive Hospitality leadership experience required.
A minimum of five (5) years progressive management experience required to include managing projects, operational function and departmental budgets.
Proven track record of successfully managing multi-unit operations in a hospitality environment.
Previous managerial operations experience for hotels with 300 hotel rooms.
Knowledge and full understanding of financial planning, profit and loss statements, and budget forecasting.
Experience in growing hotel revenue and utilization of LMS systems in hotels with more than 500 rooms.
Must be able to secure a license from Gaming Regulatory Authority (GRA).
Responsible for following all relevant Detailed Gaming Regulations (DGR’s).
Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.
Preferred Qualifications
Serv-Safe Certification.
Alcohol Awareness Certification.
Must Have Skills
Excellent guest services, communication, organizational, and analytical skills.
Strong financial acumen and experience managing a complex budget.
Exceptional leadership skills, with an ability to motivate and guide a diverse team.
Results driven, highly motivated and self-directed.
Collaborative team player with great interpersonal skills.
Detail oriented, with strong analytic and problem-solving skills.
Ability to initiate improvements in financial systems and processes.
Ability to understand a problem, structure the analysis needed to solve it and come up with innovative and insightful solutions and recommendations.
Effectively present information to top management and public groups.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Director of Hotel, Retail and Resort?
Sign up to receive alerts about other jobs on the Director of Hotel, Retail and Resort career path by checking the boxes next to the positions that interest you.
