Operations Manager

Apply By: December 27th, 2024

Position Type: Full-Time Exempt

Reports To: President & CEO

Location: Grand Forks, ND; in-person

Working Hours: Monday through Friday from 8 am to 5 pm, with occasional early morning and evening work

Position Summary

The Operations Manager contributes to the efficient day-to-day operations of the Grand Forks Region EDC office, providing highly responsible reporting, financial, and office coordination. They exercise independent judgment to facilitate office demands and operational effectiveness. The Operations Manager must exercise considerable discretion in the protection and release of confidential information.

Essential Duties & Responsibilities

• Projects a positive image of the organization clients, team members, and community
• Welcome visitors; answer and route telephone calls; process incoming/outgoing postal mail; keep office clean and tidy
• Work directly with President & CEO in the development of meeting agendas and staff reports; assist with scheduling, coordination, and execution of events and meetings
• Track office supplies inventory, ordering and stocking as needed
• Maintain office filing and recordkeeping systems to include digital files
• Assist President & CEO organize and accomplish executive tasks and responsibilities
• Work with external HR provider to prepare onboarding paperwork, schedules, and activities for new employees; ensure smooth offboarding for outgoing employees; assist with administration of job postings
• Facilitate Corporation and Foundation governance correspondence, agendas, and minutes
• Process and file annual reports, tax filings, contracts, and agreements; oversee compliance with federal and state requirements mandated by the organization’s non-profit status
• In coordination with external accounting provider, organize accounts receivable, accounts payable, and employee expenses
• Assist with annual budget creation and maintenance
• Provide information to the external accountant; maintain an orderly accounting system; coordinate audit activities and requested information
• Reconcile payroll and benefits with reports provided by external HR provider
• Coordinate membership program and renewals; maintain membership records; track corporate calls; facilitate member correspondence
• Maintain internal and external dashboards; compile data for progress metrics
• Research, analyze, compile and present information for projects and proposals
• Manage internal systems, accounts, and processes; ensure good vendor relations; facilitate CRM data entry
• Performs other related duties as assigned

Required Knowledge, Skills, Abilities

• Reliable, courteous, and prompt with ability to work cooperatively with others as a member of a highly effectives team
• Strong interpersonal, organization and communication skills
• Critical thinking and problem-solving capabilities
• Attentive to detail and the ability to organize and prioritize responsibilities
• Proven administrative and/or operational experience
• Effective business writing skills
• Familiar with Adobe Acrobat
• Proficiency with general office equipment such as telephone systems and photocopier/scanner
• Proficient with operating computer software/systems including Microsoft Office 365 systems, especially Outlook, Excel and Word
• Additional consideration will be provided to candidates with experience with CRM and task management software and reporting
• Additional consideration will be provided to candidates with event management experience
• Additional consideration will be provided to candidates with data analysis and reporting

Other Requirements

• Use of personal vehicle for in-town errands may be necessary
• Ability to occasionally adjust standard 8 a.m. – 5 p.m. work day to support office events