What are the responsibilities and job description for the HOTEL GUEST SERVICES HOST position at Grand Hyatt DFW?
Summary
Care defines us at Hyatt.
We see it in the way we treat each other and our guests. It’s our superpower. We channel this strength into our vision for evolving the future of hospitality. We create a culture of warmth, empathy and respect. We build connections, celebrate success and create inclusive environments together.
Come be part of our Rooms Team as a Guest Services Host at the Grand Hyatt DFW located in Terminal D of the DFW Airport.
Our upscale hotel features 298 guest rooms with runway views as well as 34,000 square feet of event space. Grand Hyatt DFW is rooted in traditions of impeccable service and thoughtful amenities. We deliver the comforts of a home away from home and a consistently elevated experience.
Benefits & Perks:
As a colleague, we have you covered with awesome benefits and perks. Some of those include:
- Medical, Dental, Vision benefits offered at 30 days of employment
- Complimentary on-site hotel covered parking at the DFW Airport in Terminal D
- Complimentary colleague meal during shift
- 401k options and company match
- Discounted and complimentary hotel accommodations anywhere in the world
- Paid Holidays, Sick Time & Vacation
- Tuition Reimbursement
- And so much more!
Guest Services colleagues are responsible for the lobby guest experience and communication of hotel services and promotions including luggage assistance, car pick-ups, concierge services and offerings, and other services as requested. This highly visible role gives opportunity for personal conversation and has a direct impact on creating the guest experience.
Lobby Ambassador / Concierge:
- Greeting guests upon their arrival and departure of the hotel.
- Engaging with guests throughout the lobby level regarding their stay and providing assistance when needed.
- Assist with information: directions, flight tracking, food and beverage recommendations, and local attractions.
- Ensure knowledge of the surrounding areas and able to guide guests should they need assistance with finding out of hotel activities/events.
Security / Luggage Assistance:
- Responsible for the safety and security of the hotel guests and employees. You will follow safety and security standards and complete incident reports as required.
- Patrolling the building and ensuring all areas and doors are secured.
- Providing detailed reports any incidents that occur.
- Assist guests with luggage assistance as needed/requested.
Other:
- Responsible for assisting the Front Desk Hosts as needed by checking guests in and out for their hotel reservation.
Qualifications:
- Exceptional customer service demeanor and management required.
- A true desire to satisfy the needs of others in a fast-paced environment.
- Refined verbal and written communication skills.
- Ability to stand/walk for long periods of time.
- Able to push/pull/lift/carry moderate weight
- Flexibility to work weekends and holidays.
Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
