What are the responsibilities and job description for the GUEST EXPERIENCE COORDINATOR position at Grand Hyatt Tampa Bay?
Summary
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
The Guest Experience Coordinator possess strong leadership, communication, organization, and relationship skills. They are expected to support senior leadership by developing and assuming basic leadership responsibilities. This role leads other associates by coaching, giving direction, and will include training, guest recovery and follow up internally (within the team) and externally (with guests).
This position also acts as a support to senior leadership, helping to execute key goals and maintain high standards of service. This position is expected to provide on-the-floor leadership as additional support to our Operations Managers and are expected to rotate through our Rooms Division. Duties include leading and working with front desk agents, supporting management with administrative tasks such as assigning and blocking room types, ensuring VIP preferences are met, ensuring a smooth operation of guest services, and customizing the guest experience. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience and recovery options.
We offer excellent benefits:
Free room nights after 90 days, Discounted and Friends & Family Room Rates upon hire
Medical, Prescription, Dental and Vision Insurance
401K with company match
Paid Vacation, sick days, new child leave and personal day
Paid Family Bonding Time and Adoption Assistance
Free colleague meals during shift
Employee Stock Purchase Plan
Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.
Play
Play
00:00
Settings
Enter fullscreen
Qualifications
A true desire to satisfy the needs of others in a fast paced environment
Refined verbal and written communication skills
Ability to stand for long periods of time
Ability to work a flexible schedule including weekends and holidays
Previous hospitality and guest services experience preferred
Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
The Guest Experience Coordinator possess strong leadership, communication, organization, and relationship skills. They are expected to support senior leadership by developing and assuming basic leadership responsibilities. This role leads other associates by coaching, giving direction, and will include training, guest recovery and follow up internally (within the team) and externally (with guests).
This position also acts as a support to senior leadership, helping to execute key goals and maintain high standards of service. This position is expected to provide on-the-floor leadership as additional support to our Operations Managers and are expected to rotate through our Rooms Division. Duties include leading and working with front desk agents, supporting management with administrative tasks such as assigning and blocking room types, ensuring VIP preferences are met, ensuring a smooth operation of guest services, and customizing the guest experience. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience and recovery options.
We offer excellent benefits:
Free room nights after 90 days, Discounted and Friends & Family Room Rates upon hire
Medical, Prescription, Dental and Vision Insurance
401K with company match
Paid Vacation, sick days, new child leave and personal day
Paid Family Bonding Time and Adoption Assistance
Free colleague meals during shift
Employee Stock Purchase Plan
Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.
Play
Play
00:00
- 01:58
Settings
Enter fullscreen
Qualifications
A true desire to satisfy the needs of others in a fast paced environment
Refined verbal and written communication skills
Ability to stand for long periods of time
Ability to work a flexible schedule including weekends and holidays
Previous hospitality and guest services experience preferred
Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
